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ahmnoor
Level 1
posted
‎August 08, 2024 10:35 PM
last updated ‎August 08, 2024 10:35 PM

Issues Converting Desktop to QuickBooks Online - Plus plan

I am attempting to convert my desktop QuickBooks data to QuickBooks Online, but I’m encountering an issue. The online tool does not show my existing Plus plan as an option for data migration. Instead, it creates a new company with a trial Advance plan.

 

I spent an hour with QuickBooks support, but we were unable to resolve the issue. The tool consistently lists only the companies with the Advance plan for migration.

 

Is this behavior by design? Are there any alternative methods to convert my desktop version to QuickBooks Online while retaining my current Plus plan?

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2 Comments 2
ShyMae
QuickBooks Team
QuickBooks Team
‎August 08, 2024 11:06 PM

Issues Converting Desktop to QuickBooks Online - Plus plan

I appreciate all your efforts in converting your data to QuickBooks Online. Thank you for the detailed information, @ahmnoor. 
 

It appears that you have posted the same query twice. My colleague has already responded and provided the necessary information regarding why you're unable to convert your data to the Plus version.  Also, he has offered help on how to resolve this. You can review his response by following this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbook-online-conversion-tool-p...

 
If you have any follow-up questions or need further assistance with QuickBooks-related concerns, we're always here to help you.

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Deity Alpha
Level 6
‎August 08, 2024 11:58 PM

Issues Converting Desktop to QuickBooks Online - Plus plan

@ahmnoor 

Where is your company located? US or another country?

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