@muntaiyour quick fix worked for me. I would bet it to be only a band aid type of fix. It's really inspiring a LACK of confidence in Intuit. It is 2023 and the problem still occurs on my desktop. For them to sit back and give very automated sounding responses resembling "Turn it off and turn it back on again" type of 'fixes'. It really shows the lack of compassion for their system and for their many paying users' frustration with issues like these. You can tell they haven't sincerely looked into or experienced this issue themselves enough for them to warrant a true remedy, thus hindering my confidence in this company and their abilities. Very unprofessional.

It worked for me too Muntai, thank you.  Re-Installing the software would have required me to sit on the phone with our IT dept. for an entire afternoon. We don't all have easy access to admin privileges on company software, Intuit. 

This issue is still alive (and unwelcomed) in 2024. My experience with the empty window goes like this: When the window pops open, I'll close the program, reopen, and the window is gone. But as soon as I save my next PO, that giant blank window pops open again, and can't be closed. We just installed Premier Plus Contractor 2024. My 2021 version did it occasionally, but a restart of the program would fix it. I never figured out how/why the window opened in the 2021 version. But in 2024 the box opens every time I save a PO. So annoying! And I agree that uninstalling and reinstalling the program every time is a ridiculous solution. And seeing as the issue has been ongoing since 2020 I doubt Quickbooks is planning on doing anything about it. End of Rant

You deserved to be heard, Laurie.

No worries, I know the possible reason why you're still experiencing the empty window and I've got some ways to help you achieve that.

Firstly, you have to change the display settings in QuickBooks Desktop.

Here's how: 

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab.
6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
7. Select Apply and then OK.

Once the empty window is still there, let's adjust your view preferences in QuickBooks Desktop and change your Windows display settings.

Alternatively, you can also use this shortcut key ALT + F4 for the window pop up to be closed.

If the issue still persists, I'd suggest contacting our QuickBooks Support team to add you to the list of affected users and be informed promptly once it's resolved. 

To do this, here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/ Contact Us.
3. Select Contact Us.
4. Enter a summary of your concern, then select Continue.
5. Sign in to your Inuit account and select Continue.
6. From there, click Continue with my account.
7. We'll email you a single-use code. Enter your code and select Continue.
8. You can either choose Chat with us or Have us call you.

Lastly, I've added a resource for you to be able to learn on how to use one of the tools in fixing issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

If there's something else that we can do for you using QBDT, don't hesitate to reach out to us again. Stay safe and have a good one.