Locked out of QB Pro 2020 Desktop Again

Hello there, @Burkemperlawn1.

Let's get updates from our download website so you can access the QuickBooks Desktop (QBDT) program and get back to business in no time.

You can do updates from outside the QBDT program. Since you're unable to access the system, you can go directly to our download site to complete this process. Here's how:

1. Go to the Downloads & Updates page and select the standard setup. 
2. From Select Country, select your country.
3. From Select Product, select your product.
4. From Select Version, select your version (year).
5. Select Search.
6. Click Get the latest updates.
7. When the download finishes, open the file to install the update. After the installation, restart your computer.

You can read this article for the complete guide to keeping your QuickBooks updated: Update QuickBooks Desktop to the latest release.

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your business's growth and transactions in QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

Let me know if you have other account management concerns or questions about updating QBDT. I'm always ready to help. Take care, and I wish you continued success, @Burkemperlawn1.

Thank you for your reply. I followed all the steps you outlined to get and install the latest updates for my 2020 QB. I am still getting the following screen: 

I am going to just Uninstall and reinstall. This is the 2nd update issue inside of a year that has locked me out. I find this very frustrating. 

Except, now I can't remember how. *sigh*

I know this hasn't been easy for you, Burkemperlawn.

I'll assist you in gaining access to your company file so you can proceed with working your way back.

You must log into your Intuit Account once every 180 days when opening your company file due to the new improved security and protection measures. Press Alt + F4 from your keyboard to exit the login request page.

Then, you can follow these steps to log in to your Intuit Account:

1. Sign in to your company file as an admin.
2. Go to the Company menu, then Users.
3. Select Intuit Account User Management.
4. Enter your Intuit Account credential.
5. If you don't remember the details, sign in through a web browser using this link: Sign in to your Intuit account.
6. Choose I forgot the User ID and Password if you don't remember the login information.
7. Follow the onscreen instruction to complete the process.

Alternatively, you can also create a new company file.

Here's how:

1. Create a new company file or open an existing company file.
   • You’re the admin: Select this if you’re an admin who logs in to the QuickBooks Desktop company file with Admin credentials and manage all of the financial actions and users roles for the company file. Then enter your Email or user ID.
   • I’m not an admin: Select this if you log in to the company file with a shared QuickBooks Desktop Admin credential.
2. Click Continue.
3. If you’re the admin you’ll be prompted to enter your Email or user ID, then enter your Password.
4. Select Sign In.

For your reference, check out this article for more details: Set up and use Intuit account user management in QuickBooks Desktop.

Once logged in, you can now update your QuickBooks Desktop software to the latest release to ensure you have the latest features and fixes.

Don't hesitate to add any details below if you need further assistance accessing your company file. We're always available to help you.

The Alt F4 go me around the sign in page. I seems I have 2 Intuit accounts. An older one thay lists Pro 2014, 16 and 20. (I have used older versions) and a more recent that doesn't have any products linked to it. I have obviously goofed up something along the way when Admin set ups were required. I am still hitting the Intuit Login wall stating software updates. I can Login to Intuit through Company>My Company>Manage Your Account but not through the "Sign in" button on the My Company page. 

Hi Burkemperlawn,

I appreciate all the efforts you've exhausted just to get this working.

Since there's no product tied to your new Intuit account, you'll want to try signing in using the older one associated with your QuickBooks Dekstop Pro 2020. If the program still prompts you to update your software to log in, I'd recommend re-installing the program to start over fresh.

Before you start, make sure to download the latest installer for your version of QuickBooks. Then, have your license number and up-to-date USB backup handy. You can find the numbers on the original package. If you bought it online, it should be in the purchase confirmation email. When you're ready, here's how to uninstall the program:

1. Open the Windows Start menu.
2. Search for “Control Panel”, then open Control Panel.
3. Select Programs and Features or Uninstall a Program.
4. From the list of programs, select the version of QuickBooks Desktop you want to uninstall.
5. Select Uninstall/Change and then Remove.
6. Select Next, then follow the onscreen instructions.

After that, follow the steps in these articles to install QuickBooks Desktop and restore your file:

• Install QuickBooks Desktop
• Activate QuickBooks Desktop for Windows
• Restore company file

Lastly, here's a reference that you can read to learn how to use CAMPs to manage all your account maintenance-related information like your subscription, payment methods, and product downloads: Change, manage or update your Intuit account with CAMPs.

Please don't hesitate to leave a comment below if you have any other concerns or further questions about your Intuit account. I'll keep an eye out for your response.

 Hello, yes very frustrating.  This is the second time I am locked out in 2 months.  A new update already since February 2023?  This is atrocious a product can't be accessed!