I appreciate you performing some troubleshooting steps to fix the issue, Dominiquegrey.
I'd like to redirect you to the best support available to get this addressed right away.
Since clearing your browser's cache doesn't work in Chrome, I suggest contacting our Technical Support Team. This way, they can further investigate this matter and provide other troubleshooting steps you can perform to fix the issue. They can also open an investigation if other users experiencing the same issue.
In the meantime, you can log in to your QuickBooks Online account using Firefox and Internet Explorer browser since you're able to sign in from there.
To reach our support, click the ? Help icon at the top right corner, then hit the Contact us button to talk with a live agent.
Please know that you can always get back to this post if you have any other questions. The Community Team and I are always here to help.