Need a phone call

I was double billed for my purchase. 

Who can I talk to to get this reversed?

Hello @michael Shone,

Welcome to the Community. I'm here to help you get pointed in the right direction.

For billing questions, I suggest reaching out to the Phone Support Team. They can pull up your account in a secure environment and review charges that have been made. You can contact them with the instructions provided above by my colleague @Anonymous.

Please feel free to let me know if you have any questions. Take care. 

Tried that still can get a phone # to call

Thanks for posting in the thread, @RLIinc. I can provide clarification on reaching support. 

There's been a recent update on how to reach the Phone Support team. Here's how you can request a call back from a support agent:

1. Click the Help icon in the upper right of the screen.
2. Select Contact US on the pop-up. 
3. Enter your question in the How can we help? field and choose Continue. 
4. Click Get a callback or Start messaging.
5. Enter your contact information.
6. Select Call me or Send message.

Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.

I've included a quick video to serve as a visual reference:

I'm sure that a member of this team would be more than happy to assist you. Please also know that the Community is here and you're always welcome to post any questions that you have here.

I'm just a post away if I can be of further assistance. Hope you have a great week ahead.