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RC125
Level 3

New layout issues still not resolved after 1 month

QuickBooks how can it be that we were forced to the new invoice and quote system over 3 weeks ago and reported that it has issues 3 weeks ago and its still not fixed. Not even been a single update to users. You forced us to change. We did not do this voluntarily. Issues - The tax checkbox does not work. The T for taxes shows up on every line item. The new feature - pdf view does not work. The email view does not work. If you add a blank line it will not show up in the pdf output. We have sales tax turned off since we use line item sales tax and now there is a tax sub total at the bottom which we don't use. None of these issues were present before you forced us to the new update. If you are going to force customers to a new update at least make sure the bugs are worked out. Then if you force customers to a new update and it is full of bugs then get the bugs fixed in a reasonable amount of time. Why are we still not updated on any of these issues? What could possibly be more important then this?

3 Comments 3
El Contador
Level 3

New layout issues still not resolved after 1 month

The customer service doesn't care.  It's their job to just respond with cookie cutter answers when the customers are rightfully upset and objectively worse changes.

 

The engineers don't care because they're the ones who designed the bad system.  They probably think they're right instead of the people using their bad design every day.

 

It seems like Intuit has engineers who know nothing about accounting or bookkeeping running their accounting software.  They're making everything worse.

JaeAnnC
QuickBooks Team

New layout issues still not resolved after 1 month

Thanks for taking the time to write your experience, @RC125. I'll be sharing a few things to get this sorted out and address your concerns regarding the recent changes to the invoice and estimate layout in QuickBooks Online (QBO)

 

Please know that customers and accountants were notified via email 45, 30, and seven days prior to the transition. Rest assured, we'll continue sending out emails regarding product updates. Alternatively, you can sign up for our QuickBooks Newsletter to track the latest trends.

 

To resolve the issue regarding the tax checkbox, PDF and email view, and the taxable (T) status showing in every line item, we can troubleshoot your browser to clear the outdated cache. First, open your account in an incognito window. Please see the keyboard shortcuts provided below.

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

Once resolved, you can return to your original browser to clear its cache or utilize another compatible one. It could be a temporary issue between QBO and the window you're using.

 

We acknowledge your feedback regarding the blank line item not showing in the PDF output, as well as the tax subtotals. Don't worry. We value your input and take it seriously in our continuous efforts to improve the platform. That said, I'll help you share your valuable insights with your software engineers so they can look into it and consider your suggestions in our future product enhancements. To do that:

 

  1. Go to the + New and select Invoice.
  2. Click Feedback.
  3. Enter your request, then Submit Feedback.

 

Moreover, it's important to record payments received from an invoice to maintain the accuracy of your books.

 

Keep me updated on your concerns regarding the new invoice and estimate layout in QBO. We're here to listen and ensure your queries are properly handled. Stay safe.

RC125
Level 3

New layout issues still not resolved after 1 month

These troubleshooting steps have already been completed about 8 times with QuickBooks support. The issue is a known issue. QuickBooks has a case or investigation open for it. Its just that there has been no progress. There has been no update on the issue. Its as if QuickBooks is pretending there is no issue. Just like your QuickBooks responses to my messages on this community forum asking about the issue. You just add a random canned response about troubleshooting steps. If you really wanted to help me you would instead check with development or management and find out what is happening and give me a real update on this tax issue and other issues for the bad update.

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