Not all of my purchase orders are closing after copying to a bill and saving the bill

Hello, @TSFoutty.

I can understand how challenging it can be when purchase orders that were previously linked to bills suddenly become unlinked and when the purchase order itself refuses to close.

In the meantime, let's perform some basic troubleshooting to identify if this is a browser-related concern. 

To start, access the purchase order in the QBO Test Account. If the purchase order operates well, I recommend logging in to a private browser. Here are the shortcut keys for these browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, access your purchase order. If this works, clear the cache of your regular browser to remove accumulated data. Please note that you can exclude the Password and other sign-in data in the Advanced section when clearing the cache. You might be used to logging into your account without typing your passwords.

On top of that, if the issue is still there, I recommend contacting our Support Team to further assist you in navigating the root cause of this issue.

If you need help on how to upload receipts from vendors, we can take a look at this article as a guide: Upload your receipts to QuickBooks Online.

If you have any further concerns about purchase orders, please don't hesitate to share them with the community. 

I fail to see how that will fix a problem that already exists and since it is RANDOM, I also fail to see how it would prevent the issue in the future. Also, because that is the ONLY suggestion I have EVER received, clear my cashe and history before I sign in. It is also upsetting that there is software that would require you to use an "incognito" window in order to work properly. I have 25 years experience with accounting and 15 using quickbooks. I am VERY Tech Savvy. Only Quickbooks online has EVER giving me this issue. for $90/month every month there should be no issues let alone one that in at least 3 years has not been resolved. Thanks,

I see the challenges that you have, TSFoutty. Allow me to enlighten you. 

In QuickBooks Online (QBO), it is best to use an incognito or any other private browser to prevent the use of any existing cached files that might be outdated causing this unusual behavior. 

However, since you tried performing what my colleague says, I'd recommend that you contact our QBO Support so that they can further assist you. 

Here's how:

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Chat. 

You may also want to use this article to help you track bills and record the payments in QBO: Enter and manage bills and bill payments in QuickBooks Online. 

You're always free to reply if you have further information or concerns. I'm always ready to listen and help you. 

Thanks, I clear it all before signing in each time. So it is definitely not that. I have contacted support many times since May and I get the same response, that the engineers are working on it. Thanks again for your time. 

I am having the exact same issue with purchase orders for months now. I reached out by chat several months ago and it still isn't fixed. They would send an email every few weeks that said they are still working on it but those emails have stopped and I am still having that problem. It shows purchase orders still open that are linked to vendor bills.

Hello there, Hazel. I comprehend the hurdles you've had to overcome in order to successfully close purchase orders in QuickBooks Desktop for the past month. Let me direct you to the dedicated support team that specializes in resolving these types of issues.

Closing purchase orders is an important step in managing your inventory and financial records, and it's essential that this feature works smoothly for you. Since the issue has persisted for an extended period, I recommend reaching out to the QuickBooks support team again to investigate and resolve this concern.

To ensure you get on hold to our support team on time, please see this time available for our support team: QuickBooks Online Support. 

Feel free to read this to learn more about how you can manage purchase orders in QBO: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

Also, feel free to visit the following articles for more tips while handling POs: Enter expenses, pay bills, write checks, and manage suppliers

If there's anything else related to your purchase orders that you would like assistance with, please feel free to add a comment below. I'm here to provide any further support or answer any additional questions you may have.

Thanks for the advice. I have personally called and used the chat. No results. My issue is the amount of time I have to spend repeating my work because the software is not working properly all of the time. I have followed the recommendations. Nothing I do is preventing the issue from occurring. I have spent way too much time attempting to resolve this issue. It is not user error. It is software error. 

We have the same issue - PO's randomly not closing. Very frustrating - you can't trust the data.

Hello there, @kaburn.

I recognize the importance of resolving this issue regarding the purchase order randomly not closing immediately. Let me provide an update regarding this. Currently, there is an open investigation (INV-93684) connected to your concern. Rest assured that our Product Developers are aware of this ongoing issue and are working actively to resolve it.

Moreover, I suggest contacting our Customer Care support team. This way, they can add you to the affected list of users and notify you once they have a resolution. Let me guide you on how. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

Note that for Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

For better management of your business expenses, refer to this article to track bills and record expenses accurately: Enter and manage bills and bill payments in QuickBooks Online.

Here at QuickBooks, we strive to provide the best service possible. Please let us know if you have other questions regarding the purchase order. We're always ready to assist you.

I have discovered that when I manually closed them,  as previously suggested by many customer service reps, that the inventory from that PO does not make it into my inventory, AND, the status of the PO cannot be changed back to open.

Hi TSFoutty,

Thank you for sharing your discovery. I just want to clarify that, in QuickBooks, the status of a purchase order (PO) can be modified to either Closed or Open without any restrictions on changing the status. On the other hand, PO is a non-posting transaction, meaning it does not have any impact on inventories.

If anyone reading this thread is encountering the issue of purchase orders (POs) remaining open even after copying them to bills, and if all inventory quantities have been copied, I kindly suggest reaching out to our QBO Support directly. By doing so, they will be able to check your account and investigate this further.

Thank you for your patience and cooperation as we strive to ensure a smooth process for copying purchase orders (POs) to bills. Have a great day!

I too am having this same issue, requires me to repeat work and I cannot trust that when I link a PO to a bill that it actually linked until after the fact. Don't have time to be re-checking if all PO's generated are staying linked to bills. This issues is very frustrating and is throwing off my outstanding PO reports as well.

I wish I could make your experience better, @ST11.

I understand how crucial it is to address the issue of purchase orders getting closed after being copied to a bill, as it's causing inconvenience to your work. Let me give you an update on the investigation. Your concern is currently linked to an ongoing investigation. I can assure you that our Product Engineering team is actively looking into it and working on a solution.

Moreover, I recommend contacting our Customer Care Support team to list you as an affected user and notify you once a resolution is rolled out. To do so, Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

Note that for Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

You can refer to this article if you want to track bills and record your expenses correctly: Enter and manage bills and bill payments in QuickBooks Online.

In QBO, we aim to give the best customer service possible. Please let us know if you have other questions regarding the purchase order. We're always available to help you.

We are having the same issue. Its just been issue upon issue this last year. I rely on linked bills to monitor deliveries on large purchase orders over a long duration and now have no idea what is delivered without manually digging out a years worth of bills.

This is ridiculous for a leading accounts platform.

I will have to consider leaving. 

Same Here - POs not closing after Bills are linked

QBO's AI Chatbots are the only response we get that don't help with anything. Very Frustrating

We are having the same issue. Purchase orders attached to bills aren't automatically closing. This seems to be random, some close, some do not. When receiving inventory in by attaching a PO to a bill, the inventory quantity on hand updates accurately but the quantity on PO does not update. In fact, the quantity on PO often doubles after receiving items in by attaching a PO to a bill. Never had this issue before and no resolution from support yet. 

Hello there, cpowley.

To identify if the issue is related to your browser, we suggest performing some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. To begin, please open an incognito window on your QuickBooks Online (QBO) account. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.

If the issue persists, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.

Here's how:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, you'll want to check this article as a reference to run basic reports: Run reports in QBO.

If you have further questions about purchase order or any QBO-related concerns. The Community is here to assist you.