Not receiving any SMS I am located in the philippines

1. Can you access your CAMPS as the Primary Admin? What kind of SMS do you expect to receive?

2. What do you mean with "changing country"? Do you need to convert data from QB Desktop US version to QB Online Philippines version or something else?

I appreciate you for reaching out to us about managing your QuickBooks Online (QBO) account, Legacon.

One of the reasons you may not have received a text verification code is that the phone number you entered into your Intuit account was incorrect. Even if you see the correct last four digits of your phone number when you request the code, the rest of the number could be incorrect. To confirm this, sign in to your Intuit account and navigate to the Sign In & Security section. Check the phone number that has been registered. Here's how it's done:

1. Sign in to your Intuit account.
2. Click Sign In & Security from the left menu.
3. Make sure your phone number is correct under the Phone section.

If the phone number is incorrect, change it by clicking the Verify link. Simply return to the Sign in and Security tab, click the Verify link beside the Phone section, and then click Change. Then, when finished, enter your Password in the field and click Save.

To know more about managing your account, visit this article: Verify your account with multi-factor authentication. On the other hand, changing country to Avoid US-based taxes is unavailable. Your sales tax will be based automatically on the rates mandated by the agency of the address of your company. In addition, QuickBooks Online keeps track of your state's tax laws to calculate sales tax and returns accurately. You can also include other tax agencies that you pay if you charge sales tax outside of your state. There are two options for establishing where you will collect sales tax:

• If you just signed up to QuickBooks, set up where you charge sales tax for the first time.
• If you still use manual sales tax, check if you can now switch over to the new sales tax system.

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

Goo afternoon,

I did everything you mentioned here and at another trheads and still not receiving any sms on my phone.

Please let me know how to delete the 2 steps verification in order to use only email verification, because this is a recurrent error from your side that evidently can't be solved.

Please hurry, i'm having a lot of troubles caused by this issue.

Regards,

Thanks for joining the Community and getting involved with this thread, heriberto da re.

To use only email verification, you'll need to turn off your two-step verification.

Here's how:
 

1. Sign in to the Intuit Account.
2. Access your Sign in & security section.
3. Click 2-step verification.
4. Turn off the Use 2-step verification option.
5. Enter your password.
6. Select Continue.

Now your 2-step verification will be disabled and a code can be sent to either email or phone. You'll want to be aware that after opting out of this feature, Intuit will still ask you to verify the first time you sign in on an unrecognized device.

I've also included a detailed resource about working with login verification which may come in handy moving forward: Verify your Intuit Account with multi-factor authentication or two-step verification

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Tuesday!

Hi,

I did exactly as you wrote, but there's no such option to turn off the 2 steps verification method. The enclosed image shows what appears after clicking on "two steps verification" button, and you'll see there's no a "turn off" option.

There are a few reasons why the security isn't going through your mobile phone, @heriberto da re.

You can double-check the following if you're not getting it:

1. Make sure that you're typing in the correct phone number. In some cases, Intuit will tell you the number (or the last digits) of the phone number the verification code was sent to.
2. Your phone can receive SMS. Sometimes, if you are roaming or in an area with poor reception, you may experience delays.
3. Your phone plan allows you to receive messages from short codes (5 Digit Numbers). Even if you are able to receive SMS from friends and family, your plan may not allow you to receive SMS from companies that use shortcodes to send you messages.  To check if this is the case, contact your mobile operator support number and ask if your plan allows you to “Receive SMS from shortcodes”. If this functionality is disabled, ask your mobile carrier to turn it on in order to start receiving SMS.

Aside from that, you can log in to your Intuit account to enter your phone number. Here's how:

1. Go to this link and enter your login credentials: https://accounts.intuit.com/index.html.
2. Proceed to the Sign in and Security tab.
3. Click Phone and enter your mobile number.
4. Enter your password and click Save.

Once done, click the Verify link to get the code once again. 

Let me also share these guide articles in case you might need them in your future tasks:

• Change The Email Address You Use To Sign In
• Reset Your Password Or Recover Your User ID For QuickBooks Online
   

Click the Reply button if you have any clarifications or need help with QuickBooks. I’m more than happy to lend a helping hand. Have a good one.

Hi,
1. Phone number is correct.
2. My phone can receive SMS, confirmed with operator.
3. My phone plan allows SMS with short codes, confirmed with operator and already receiving short codes from several high security services around the world: local and offshore banks and many other critical services.
I did several times the entire process of signing in at the security tab, entered the mobile number and tried to verify without success.
Also tried to turn off the two-step verification, clicking at the option Access your Sign in & security section, then clicking at 2-step verification, but there's not such option to turn it off.
I tried everything you recommended at the several users posts about this same issue, but nothing worked.
At this stage, i’m very dissapointed with your system. It is unacceptable that a simple verification process that works without any problem with several platforms can’t be solved friendly and quickly. This problem has a financial and reputational impact at my job.
Regards,

Thanks for getting back to us with some updates, @heriberto da re. I know that this has been challenging for you. Since all of the troubleshooting steps provided by my colleague don't work, I'm here to route you to the proper support.

They have the expertise and resources to investigate the issue thoroughly and provide you with the necessary assistance to resolve it. Our support team is well-equipped to handle subscription-related concerns and will work diligently to find a solution tailored to your needs.

Here's how to reach them: 

1. Sign in to your QuickBooks Online company and click the Help (?) menu.
2. Choose either Assistant or Talk to Human to get started.
3. Search Contact Us.
4. Start a chat with a support expert.

You can check out our support hours to ensure you get hold of our representatives on time.

Furthermore, I've included this reference that'll allow you to manage security settings and keep your account information up-to-date: Account Management in QuickBooks Online.

Let us know how things work for you. Please reply in the comments below if you require additional assistance with any other area. We'll be around to help you further. Have a good one!

I did it !

A nice and patiente guy, after about an hour supporting me looking and trying many ways, told me he does'nt found it and that he would try to find some answer with an expert and write me later. Until now, any answer received yet.

I guess it is a simple matter of change in your system and allow the user administrator to choose any another way other than phone to proceed with the verification process.

By the way, let me tell you that even allowing the authenticator app method, it is not working.

Regards,

Hi, was this problem solved?

I am currently encountering the same problem and I need to know what to do. Thank you!

I can share some information that can help you with resolving the problem you're having with your account, @jaiii123.

Are you referring to the verification code that will be sent to your mobile phone or email when trying access your QuickBooks Online (QBO) account? If so, please know that there's an ongoing issue with verification that's not received when trying to login in QBO. 

Our Product Engineering team is already aware of this and is now working for a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 92746.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

If you can't sign in to your account, here's further guidance on how you can recover your Intuit Account if you can’t sign in.

If you mean something else or you have further question about logging in to QBO, please let me know by leaving a reply below. Keep safe, and have a wonderful day!

I talked already to almost 10 support agents but they don't know about the Investigation No. 92746

I also cannot receive text verification code to my mobile number. 

Hello, @SOS_129.

Thank you for reaching out to the Community. This isn't the kind of feeling that we'd wish you to have while using QuickBooks Online. I'll be sharing details about your issue.

 Upon checking here on our end, investigation number 92746 is still in progress. Rest assured, our engineers have been notified about this and are doing all they can to resolve the problem. For the time being, I recommend that you contact our customer support team to be added to the list of affected users. You will receive an email about the status of your investigation and be informed as soon as this problem is resolved.

Refer to this article for detailed guidance: Contact QuickBooks Online Customer Support Team

Please let me know if you need further assistance or if you have questions about QuickBooks-related concerns. I'll be around to help.

Good morning,

This is to thank you all very much for your nice and friendly support.

Finally, with the help of a very nice online support guy, we found the solution !

What we did, uninstalled the pre installed (native) text messaging app of my phone and then installed the Samsung's text messaging app.

Probably the pre installed text messaging app was blocking text messages with the confirmation code sent by Quickbooks.

Hope this could help others with the same issue.

Best regards !  

I'm glad to know that your concern is finally resolved @heriberto da re!
 

Thank you for taking the time to share some information on what happened as you called our online team support. This will definitely help other people as well.
 

Feel free to reach out whenever you have a concern. Enjoy your day! 

Hi,

I have talked to a customer support last night. She informed me that my account is a Canadian account although I am from the Philippines. She did trouble shooting and even used glance to help me in loging in. But unfortunately, the ending, she said that the problem is not on Quickbooks end because Globe mobile users can receive text code. I am a SMART mobile user. And she said, I should contact my mobile provider.

I did contact SMART and eventually when they checked all is okay on their end.

Also, I have to mention that I can receive text messages and Google verification messages in my mobile number. So I guess it is quickbooks problem why I can't receive.

Can't you not do anything about it? Like check if my mobile number there is correct and not prefix with other country code and if it is not correct change it to correct it? or maybe disable the text authentication? I just want to get back my account so I can work. How can I work and earn money without my quickbooks account?

Kindly help me to the best that you can please. I really need your expertise. You created quickbooks then for sure you know how to fix it.

thanks

@SOS_129 

We have experienced the same problem several times. We had to use VPN and opted to receive the token via email. Once we logged into our account, we changed our phone number to another local carrier and tested it. Once we receive the text message, we changed the mobile number back to the first one.

Same issue hasnt been resolved fir weeks

We appreciate you joining us here in the thread, @scentswatch. 

Before anything else, know that we recognize the urgency of this matter and want to help you get through this as soon as possible. Upon checking here on our system, there's an ongoing investigation about customers not receiving verification codes through SMS. Our engineers are aware of it and are now working on a fix. I recommend contacting our support team so they can add you to the list of affected users and receive updates once it's fixed. You can follow these steps to contact our customer care team: 

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

You can also visit this link for further guidance: QuickBooks Online Support. 

Additionally, you can check this article to know more about: Edit company settings in QuickBooks Online.

In case you need further assistance about QuickBooks related, please let us know by adding a comment below. We'll be here to assist you. Stay safe! 

How can I sign in? I can't receive the text verification code needed to sign in!

I have the same problem. I am located here in the Philippines and my mobile number works fine on local text but not in receiving QB codes. The last time I have received a code from QB was August, and since then I did not receive any codes from them. I already called Intuit several times, tried the ways they mentioned (recovering my account, changing my number) but they have my request declined for some reason (even though my ID is so clear). I need your help.

Thank you so much.

Let's make sure you'll be able to receive a verification code through SMS again, Renora.

We recognize how important it is to receive a code to be able to verify your identity and login to your account. 

Previously, we encountered issues with verification codes not being received through SMS. However, this investigation has already been resolved and closed. Since you're still experiencing the same problem, I recommend reaching out to our support team again so they can double-check why this is still happening. They have the tools to pull up your account in a secure environment.

As much as we want this to be resolved at the soonest possible time, you may want to turn off the two-step verification process. Then use your email to verify your identity as of the moment. To do so, follow the steps on how to turn it off:

1. Sign in to your Intuit Account.
2. Select Sign in & security.
3. Choose 2-step verification.
4. Turn off the Use 2-step verification switch.
   
5. Enter your account password, then Continue.

Furthermore, you may want to familiarize the different angles when using QuickBooks Online, learn from these videos so you'll know more: Get Started With QuickBooks Online.

You can always get back to us if you need further assistance. We're always right here to help you. Have a nice day!

My team and I experience being unable to receive SMS code from Intuit when logging in. Would you know if the solution applies to iOS? 

I understand the importance of getting a verification code when logging into our Intuit account, @daxter. 

SMS Codes can take minutes to arrive. As a workaround, we can do these few things: 

• We can check the junk mail or spam folder to see if the email was sent there.
• Check the email addresses you possibly sign up for your account.
• Unblock or add Do_not_reply@intuit.com as an approved sender in your email application. 
• We can additionally get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page. 
• We may also have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our number 88811 on your iOS device. 

If you still cannot receive the SMS Code after performing the workarounds, I recommend reaching QuickBooks Online Support. This way, they can review the details and help you identify the cause of your concern in a secure environment. 

I will be patiently waiting for your response. Stay safe!