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We had a computer crash so we replaced the computer and now we get the message " Number of Acitvation has exceeded". We have a 3 user licence so we know we can only have 3 users on line, so we do not exceed that number. The new computer gives the # of Activation Exceeded. I think the number of available activations was 5, we must have exceeded that number with switching computers either through up grades or failing computers that needed to be replaced.
How do we fix that?
The fix to your problem requires a call to support for them to reset your count
I have try calling QB Support and there is no answer, Always get cut off. can you gave a a better support
phone number.
Hi Maaco!
Thanks for joining this post. Let me assist you in contacting our Support Team.
Our Support Team doesn't have other contact numbers. To ensure that you'll be able to speak with them, you'll want to reach out to them within the support hours.
Please check this article to learn more on how to contact our Support Team: QuickBooks Desktop.
Also, I added this link if you need help in customizing financial reports: Customize reports in QuickBooks Desktop.
Leave a note again here if you have other concerns. Wishing you all the best!
Saludos
En nuestra organización pasa lo mismo, estamos cambiando los equipos y queremos pasar quickbooks a las nuevas computadoras y da ese mismo mensaje, como nos pueden ayudar, tenemos dos licencias de 3 usuarios y con las dos pasa lo mismo.
¿Qué versión de año tienes de QB Desktop? ¿Puede acceder a su CAMPS como contacto principal y encontrar allí su código de licencia?
La versión es QuickBooks Desktop Pro 2020 y si tengo los números de licencia y de productos
Gracias por comunicarte con la comunidad, Rodríguez.
En su caso, le recomiendo que llame a nuestro servicio de atención al cliente de QuickBooks Desktop para que le ayuden a mover su QuickBooks Desktop a otra computadora, ya que mencionó que tuvo un problema al mover su cuenta.
Además, llamar a nuestro soporte le ayudará a verificar más a fondo su cuenta. Por favor siga estos pasos:
También desea comenzar con los flujos de trabajo de transacciones de clientes en QuickBooks Desktop.
Puede responder si tiene más inquietudes o alguna actualización llamando a nuestro equipo de soporte en línea. Mantenerse seguro.
In English:
Thank you for reaching out to the Community, Rodriguez.
In your case, I recommend calling our QuickBooks Desktop customer support for them to further assist you in moving your QuickBooks Desktop to another computer since you've mentioned having an issue while moving your account.
In addition, calling our support will help you further check your account. Kindly follow these steps:
You also want to Get started with customer transaction workflows in QuickBooks Desktop.
You're free to reply if you have further concerns or has any update as you call our online team support. Stay safe.
Know that the response that was stated above is translated using Google Translate.
Tener las claves de licencia no es suficiente. Debe poder acceder a sus CAMPS como contacto principal antes de comunicarse con el equipo de soporte. De lo contrario, es posible que se nieguen a ayudarle.
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