PAID STAMP disappeard from my invoices suddenly while viewing them on screen

Hello there, Kathy_la.

I'm here to assist you in making sure that the PAID stamp appears when you pay an invoice.

You'll need to either create a new template or choose an existing invoice template to modify to enable the display of the PAID stamp on your invoice when paid.

Here's how:

1. Open the invoice.
2. Select the templates drop-down, then Edit Current Template.
3. In the Layout Designer, select Fields.
4. Select the Print tab.
5. Ensure to choose between a Small or Large stamp.
6. Save your template and ensure to select your new template to enable the stamp.

You also have the option to show a Past Due stamp while scrolling through your invoices. Here's an article for more details: Show Past Due stamp on invoices in QuickBooks Desktop.

Additionally, you can refer to this link for further information on creating templates and personalizing them to display the information that is important to you: Customize form templates in QuickBooks Desktop for MAC.

If you have any additional inquiries managing invoice templates or related matters, don't hesitate to add them in the comment section. I'm available to help you.

hi Kathy_la,

Thanks for the problem report.  Can you send us some more details via the 'QuickBooks > Send QuickBooks Feedback...' menu item?  Select 'Report a bug' in the 'Type of Feedback' popup, and include an email address that we can use to reach out to you.  If you can reproduce this missing PAID stamp, please try and describe the exact steps you follow to reproduce the problem.  It might sound unnecessary, but list every click or keyboard press you follow to expose the problem.  For example, when you open the Invoices window do you use CMD+I or do you select the 'Customers > Create Invoices' menu item?  After the Invoices window appears, do you manually click on previous invoices in the left hand list, or do you use the up/down arrows to go to a previous invoice once you have made an initial invoice selection from the left hand list?  Specific details about how you interact with QuickBooks Mac can make all the difference in whether the problem is reproducible or not.  The single biggest problem fixing reported bugs is finding reproducible steps.  If we can reproduce a problem, we can fix it.  

Thanks again for reporting the problem and thanks for helping us improve QuickBooks Desktop Mac.

I followed the instructions, but the PAID stamp always shows up when I "preview" to print (or actually print a paid invoice. The PAID stamp just no longer show up on a paid invoice on-screen?

Thanks for joining this thread, Choreo.

To verify my understanding, are you trying to include a PAID stamp on printed and emailed invoices, or are you trying to remove it? You can follow the steps in GlinetteC's post to enable your stamp. This will also enable it to be viewed when viewing the invoice on-screen in QuickBooks.

Any invoices which have been paid should be showing up in QuickBooks as paid. If they aren't, please try to include a screenshot showing what you're seeing when viewing paid invoices. This will help me to better understand what you're encountering.

If you'd like to remove stamp on printed/emailed invoices, you can clear stamps from your invoice template. For detailed steps on doing so, you can refer to our Customize form templates article.

I've also included a detailed resource about working with your Past Due stamp which may come in handy moving forward: Show Past Due stamp on invoices

I'll be here to help if there's any additional questions or information you'd like to provide. Have a wonderful Tuesday!

ZackE,

Thanks for the follow-up.

A screenshot would just show a regular invoice with no PAID stamp on-screen.

The PAID stamp is showing in Print Preview AND on actual printed, emailed invoices or when saved to desktop as PDF on paid invoices - PERFECT.

Starting today, Invoices that have been paid by customers no longer display the PAID stamp on-screen inside the application itself in the Invoices window. Until today, everytime I entered a payment for an invoice as received, the  PAID stamp would appear in red superimposed on the invoice AND the Invoice total amount would switch from red to black in the Invoices list on the left. Changing color in the list on the left  is still working - just on PAID stamp showing over the actual invoice on the right.

I have verified and rebuilt database - no change.

Thanks for the prompt reply, Choreo. I appreciate the troubleshooting steps you've taken to resolve the issue.

You can review the layout designer for the invoice template you’re using in QuickBooks Desktop for Mac. Make sure you've selected either Small or Large for the size of the PAID stamp in the Print PAID Stamp section. If you choose None, this will prevent the stamp from appearing on your invoices.

For your visual reference, here's a screenshot:

If everything is set up correctly but the issue persists, I recommend reaching out to our Live Support Team. They have specialized tools to securely review your account and assist you further since you’ve already tried the Verify and Rebuild tool without success.

To reach them, here's how:

1. Launch QuickBooks Desktop for Mac.
2. Click the Help menu and select QuickBooks Desktop Help / Contact Us to open the Help window.
3. In the Help window, use the Search questions, keywords, or topics field to enter your issue. You’ll see a list of related articles to explore.
4. If you don’t find the answers you need, click Contact Us in the Help window.
5. Select your preferred method of support: choose either Request a Callback or Chat with a representative.

You can also check the hours of availability for Live Support here: Get help with QuickBooks products and services. Ensure that you select QuickBooks Desktop as your product for accurate information.

Additionally, to learn more about QuickBooks for Mac, check out the QuickBooks Mac Plus User’s Guide for detailed guidance on using the invoice feature and other tools.

If you have any other QuickBooks-related questions, feel free to reply here. We're here to assist.