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Thanks for the prompt reply, Choreo. I appreciate the troubleshooting steps you've taken to resolve the issue.
You can review the layout designer for the invoice template you’re using in QuickBooks Desktop for Mac. Make sure you've selected either Small or Large for the size of the PAID stamp in the Print PAID Stamp section. If you choose None, this will prevent the stamp from appearing on your invoices.
For your visual reference, here's a screenshot:
If everything is set up correctly but the issue persists, I recommend reaching out to our Live Support Team. They have specialized tools to securely review your account and assist you further since you’ve already tried the Verify and Rebuild tool without success.
To reach them, here's how:
- Launch QuickBooks Desktop for Mac.
- Click the Help menu and select QuickBooks Desktop Help / Contact Us to open the Help window.
- In the Help window, use the Search questions, keywords, or topics field to enter your issue. You’ll see a list of related articles to explore.
- If you don’t find the answers you need, click Contact Us in the Help window.
- Select your preferred method of support: choose either Request a Callback or Chat with a representative.
You can also check the hours of availability for Live Support here: Get help with QuickBooks products and services. Ensure that you select QuickBooks Desktop as your product for accurate information.
Additionally, to learn more about QuickBooks for Mac, check out the QuickBooks Mac Plus User’s Guide for detailed guidance on using the invoice feature and other tools.
If you have any other QuickBooks-related questions, feel free to reply here. We're here to assist.