Hi schoenroofing,
Welcome to Community! I can understand your concern when your staff hasn't received their funds with QuickBooks Online Payroll. I would be glad to help!
It's essential that direct deposit has been set up accurately to ensure it's active. In addition, it's important to process and submit your payroll according to your direct deposit lead time. When processing your scheduled payroll, you will see the payment method as Direct Deposit. However, if this feature is not active, the payment method will be by cheque. You can see the Pay method by going to Payroll, then select Employees. If this pay run is by cheque, you'll need to pay your staff with e-transfer, so they receive their funds as scheduled.
Should you have additional questions or concerns, I encourage you to contact our QuickBooks Online Payroll specialists, outside of Community. They will be able to work with you in real-time and look further into your situation in more depth, and provide the best course of action to ensure direct deposit is activated for the next pay period.
Feel free to reach out again, if you have other questions. We would be glad to help!
