Potential Bug in Quickbooks Desktop Enterprise 2023

I am having the same problem with several of my clients.  I spent 5 hours on the phone with Quickbooks with no resolution.  Quickbooks 2022 Enterprise I have no problem pressing the escape key after a search but in 2023 Enterprise, I get a crash every time on multiple Windows OS versions.

I reached out to support with no resolution.  They told me that this is most likely a .net problem with microsoft.

We're having the same problem.  It's maddening.  I couldn't figure it out until I found this thread.  Quite annoying and such a waste of time to have QB crash numerous times times a day.  At least now I know how to avoid it.  

Having the same issue.  IT updated QB to 2023 and every time "esc" button is pushed QB disappears (closes down).  Intuit needs a fix asap.

Hi there, Judy2018. 

As mentioned by my colleague above, we've been receiving reports about errors when using the escape key to close the find window. Please know that this has been raised to our engineer for further investigation.

I suggest contacting our Customer Care team to get added to a list of affected users. This allows you to receive updates via email about this investigation.

Here's how to reach them: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's Talk, and then choose a way to connect. Phone support may be limited due to volume.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

I've added this article to learn more about how to use different built-in shortcut keys in the program: Keyboard shortcuts in QuickBooks Desktop.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

I'm sorry, but no, this issue is NOT solved.  But in addition to the crash that follows escape out of a Ctrl F - Find, now it also crashes QB to escape out of a Reconcilement screen.  Do you know how many times users press escape on any given day?  And how quickly?  I would say dozens.  And dozens.  This is kind of silly.  Can't these things be fixed?  

Hi, @LKC3.

I've seen that you've posted twice on the Community page. My colleague already addressed your concern about the error you encountered when using the escape key to close the find window.

Here's the link to view her response: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-pressing-escape-key-results-to-...

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about managing your transactions in QuickBooks Desktop. I'll be around for you. 

Yes, I have posted twice.  As many people do on many different threads. 

There were two reasons I posted again.  One, is that the issue here is marked as Solved.  It's not, so that might be confusing to users.  Two, is yesterday QB crashed when I hit escape in the Reconcilement screen.  I tested it, it happened three times. 

That is different, seems significant, and I am curious to know if anyone else has had this experience. I know I can avoid it with with clicking on X to close.  

Thank you.

We have encountered this as well. The workaround for us as stated earlier was selecting the x instead of esc. We also noticed that moving too quickly between reports may crash it as well.

D711 - I am having the same maddening problem and have wasted HOURS trying to fix it.

When I press Esc to close a window in 2023 QBDT (as I have been doing for many years), the program crashes.  After reading your post, I ran some tests and it appears that hitting the Esc key when the Advanced Find window is open is the culprit.   (Great diagnostic work, D711!)

If you work fast and furiously like I do, there are always many windows open and one of those windows is usually the Advanced Find window.  So, when hitting the Esc key to close various windows, the Advanced Find window is bound to be one of those windows, hence the crashing nearly every time I hit the Esc key.   

Then, it takes forever for the program to re-open. Such a waste of time! I have used QBDT for 15+ years.  QuickBooks - PLEASE fix this problem and let customers resume using the ESC key to close windows without crashing the program. 

Same problem here.  My colleague uses 2022 and is not having this issue.  

I am going to get carpal tunnel if I have to use the mouse to click on the "x" to close out windows hundreds of times each day.

This bug is still occurring and negatively impacting my work.

We are having the same issue.   I have always used the esc button to go back to previous screen and never used the X button, but now sometimes when we use it, it crashes QB and closes.   This happens many times a day, not just for me but my clerk.   Somedays it does it and somedays it doesn't.   I also get an error some nights that says QBWebConnector - Information - QBWC1085 : There was a problem with the log file QB Web Connector will continue without a log file.   Ever since I started getting this issue after we upgraded to enterprise is when the ESC button issue started.   My IT guy tried to do the fix for the webconnector area but it didn't help it still happens.   I think it has something to do with our Zedaxis we use, but again this never happened until we switched to enterprise.

Ok but it is now June, they posted this April and there is still no fix?

Hello everyone.

The reported issue is currently being investigated, and it is still under review. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

You can also reach them through this link: Contact Support. 

While we work on resolving the issue, we kindly ask that you use the X button located in the upper right corner to close the Find window.

Additionally, you may find this article helpful in resolving issues in QuickBooks Desktop: Tool Hub.

We appreciate your patience and understanding. If you have any other questions or concerns, please don't hesitate to let us know.