Pre-filled items on sales receipts

Hi @rhillig,

Creating pre-filled items with different amounts is unable. You'll have to enter the items and amount manually.

On the other hand, you can use the recall last transaction for this name option. This helps auto-fill the previous transaction created for the customer. Let me guide you how.

1. Go to Edit, then Preferences.
2. Choose General, then My Preferences tab.
3. Mark the radio-button next to Automatically recall last transaction for this name.
4. Click OK.

I'll also share our page about income and expenses for additional reference. 

Please let me know anytime if you need help with anything else. I'll be around for you. Thanks for jumping in today and have a good day.

I would not think it would be that uncommon for someone entering daily tickets to want the certain line items they are using to be a default.    

I tried the recall last transaction option on my desktop version of Quickbooks and it did not work.

I'd like to help you get this fix, rhillig.

Let's make to update your QuickBooks Desktop to the latest release. Here's an article for the instruction: Update to the latest release of QuickBooks Desktop. Then, restart your computer and open your QuickBooks again.

Once done, check to see if you have the pre-fill items on the sales receipts. If not, we can do the Verify and Rebuild Data to help us isolate the cause of this unexpected behavior.

You can check this article for the detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

Otherwise, reach out to our Customer Care Team for further investigation. Before doing so, please check our support hours here. Then follow these steps:

1. Go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number or Start a Message button.

Please don't hesitate to get back to us if you have any additional questions. Thanks.

My version is up to date. 

The file verified as no problems found.

Using the Automatically recall the last transaction for this name works for vendors, but not customers.   For the general daily transactions, I use an account names cash customer.   Just brings up the normal empty sales receipt.

I can see how this option would be helpful for you and your business, @rhillig.

Although, the option to automatically pre-fill information only works for vendor transactions. This preference only recalls accounts used for a vendor on vendor-specific transactions such as entering a bill or paying a bill. 

For now, we can manually enter items when creating sales receipts for your sold transactions in QuickBooks Desktop.

If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you.