Print or Preview feature no longer works on tablets

I've got your back, @acm2121. I'll make sure you'll be able to use the print or preview feature in QuickBooks Online (QBO).

There are times when an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps to fix the unusual behavior in your QBO.

First, let's open a private or incognito window and use it to access QBO. It will not save any history, making it a good place to identify browser-related problems. To save you time, check out these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If you're able to use the print or preview feature using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

Additionally, you can personalize and add specific info to your invoice and other form styles in QuickBooks Online. To know more about it, you can check out the detailed steps in this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I've also included this article so you'll have a guide to manually record invoice payments: Record invoice payments in QuickBooks Online.

In addition, I've got this helpful resource to know more details about user roles and access rights in QuickBooks Online.

Kevin,

Thanks for the reply. I opened an incognito window, signed in and tried the "print or preview" feature.

Same result; highlights to green then nothing happens.

Still works well on office laptop.

Emptied all caches; no change.

We have used Chrome for years on the tablets and laptop; no recent changes on our end.

What confuses us is that ALL tablets no longer work. Cache histories/usage would be different 

to each tablet. Again, clearing caches changed nothing.

Hello, acm2121.

Thanks for keeping us updated with the results of the troubleshooting steps you've done.

Since you're still unable to use the print preview feature, I'd like to route you to our QuickBooks Support. This needs to be investigated further by our technical support so they can come up with a fix. This way you're able to print preview the transactions made in QuickBooks.

Here's how:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.

7. Select how you want to contact them and fill in the information.

You can check out this article for our most updated contact information: Support hours and types.

Also, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Get back to me if you have other concerns. I'd be more than happy to assist you further. Wishing you well.

Thanks!

I will contact them and let you know what happens.