PRODUCT INVOICE FORMAT IN DESKTOP

Thanks JenOp2,

I followed your advice and it almost worked...I can create invoices now and they show up fine on the screen but when trying to do a preview or print it doesn't work.  I have attached a copy of a preview.

Thanks for your advice, PattiB

Thank you for your response and for following the suggestion, @PattiB2021.

Allow me to join this conversation and provide you with additional solutions to help you print or preview your invoices.

It's possible that the issue lies with the template itself, which is causing the invoice to not display any details when printed. To troubleshoot this, I recommend using a different template and reformatting the details. Once done, try to print the invoice again and see if you get the desired results.

If this works, I'd recommend running QuickBooks File Doctor to help fix issues within your company file. Here's how:
 

1. From the tool hub, select Company File Issues.
2. Click Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open.
3. In QuickBooks File Doctor, choose your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
4. Click Check your file (middle option only) and then Continue.
5. Enter your QuickBooks admin password and then select Next.

I'll also share this resource for additional reference in case you run into any problems customizing your templates: Fix common issues when you use and customize templates.

Please let me know the outcome of these troubleshooting steps. I want to ensure that you're able to successfully print or preview your invoices in QuickBooks. Take care!

Thanks Reymond0,

Yes, I did try to create another template and I had the same issue.  See picture attached below.  I have also tried running file doctor. I wonder if something is corrupted in QB.

Thanks,

PattiB

Hi there, PattiB. Thanks for getting back to the thread and clarifying your concern. Let me help you further with the formatting issue in product invoices that you're experiencing.

I understand that your concern earlier is still causing trouble for you. I suggest using the QuickBooks PDF & Print Repair Tool to address this problem. Here's how:

1. Go back to your QuickBooks Tool Hub and choose Program Problems.
2. Select QuickBooks PDF & Print Repair Tool. Please note that it will take about a minute to run.
3. Print, email, or save as a PDF from QuickBooks Desktop again.

If you continue to experience the same issue, I recommend restarting your computer before attempting the task again. Sometimes, this simple step can resolve the problem. However, if the issue still persists, resetting your temporary folder permissions can help. Follow these steps:

1. Do a Windows key + R to open the RUN command.
2. Type %TEMP% and press Enter.
3. Right-click an empty area of the temp folder and select Properties.
4. Choose Security.
5. Check if usernames and groups in Security have Full Control.
6. If the permissions have been set to Full Control, save it as a PDF again in QuickBooks.

If done, check if you can print to your XPS (only for Save as PDF and Email issues). QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Here's how:

1. Open Notepad.
2. Type Test. Select File and then Print.
3. Select the XPS Document Writer, and then Print.
4. Type a filename and save it to your desktop.
5. Go to your desktop and view the XPS document you printed from Notepad.

If the solutions I have suggested previously have not resolved the problem, I recommend to test, reinstall, and adjust permissions for XPS Document Writer. Take note that the following suggestions are for Windows but not Terminal Services.

For future assistance on recording process for an invoice payment in QuickBooks Desktop, check out this article: Record an invoice payment. 

You can let us know how it works. You're free to Reply to this thread for any follow-up questions with regard to the formatting in product invoices. Have a good one! 

Thank you KaePe!  I have forwarded this to the owner as a potential solution and will keep you posted.