Products and Services page doesn't show product images

Thanks @Charies_M, your diagnosis was spot-on. It also explains why I experienced this problem on one desktop machine, but not the other--different machines = different cache contents.

Thanks!

My case is that i am able to see pictures on laptop or desktop but not on an ipad or iphone 

any solution for this please?

thanks 

Hi there, Argana.

I can share some information about viewing pictures of your product and services.

Currently, the option to see the uploaded pictures in your product and services isn't available in QuickBooks Mobile App (iPad). You can only view the description, price, and the appropriate account.

In case, you'll need help adding photos and notes to your customer and transactions, you can follow these steps:

1. Click the menu button.
2. Select Notes, then select Note.
3. Type your note text.
4. Click the camera icon to include a photo in the note.
5. Select Choose a Customer and tap the customer's name to attach the note.

For your future help, you can visit this article for the steps on how to create an invoice in your QuickBooks Mobile App account: Invoicing in the Mobile app.

I encourage getting back on this thread if you need assistance managing your products and services. We're always here to help.

Followed all steps

Still does not SAVE or DISPLAY pictures.

Thanks for joining us here in this thread, APSeac.

I appreciate your efforts in following the troubleshooting steps shared by my peer above. Let me make it up to you by ensuring you get the best help available so this gets sorted out immediately.

Usually, the steps provided above fix common browser-related issues while using the QuickBooks Online (QBO) program. I've also checked the QuickBooks status page to verify if there's an ongoing investigation, but I haven't come across anything with system issues.

Since the issue persists after using an incognito mode and different browsers, I recommend contacting our Technical Support Team since we'll need to collect some personal information to pull up your account, which I’m unable to perform here in the Community to protect your security because it's a public forum. They'll be able to perform a screen-sharing session to investigate this behavior further. Here's how:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

Please take note of our business hours to ensure we can attend to your needs.

You'll also want to check out these articles if you need to enter a new item in QBO:

• Add product and service items to QuickBooks Online
• Add inventory products in QuickBooks Online

If you have further questions or concerns about managing your items in QBO, please don't hesitate to let me know. We are available 24/7 to answer all of them. Have a good day ahead!

My main iPad where we have pos, the images are gone since about the first of the year.  No product images associated with my products.  They're still on QBO, they're still on my iPhone, but the place I need them most, they are gone.  The iPad is 8th gen running 17.3.1 - newer than my iPhone.  I've uninstalled the app from the iPad and reinstalled.  Doesn't fix.  Why did they go away in the first place?  And please, how can I resolve?  

I appreciate you bringing this concern to our notice, @tyler11.
 

I comprehend the significance of displaying product images to enhance the visual representation of items QuickBooks Online (QBO). To address this matter, may I know which application you have uninstalled? Please provide detailed information along with a screenshot of the concern. Please cover any personal identifiable information (PII) for security reasons.
 

I'll keep an eye out for your response and take every opportunity to provide help. Please reply below. Have a good one.

The Quickbooks GoPayment app is what is not displaying the product images.  I uninstalled QB's GoPayment and reinstalled.  I actually did this the first of the year because the app reverted back to old prices that had been adjusted up due to inflation months prior, and first of the year, a glitch allowed the prices to revert back to an amount that was increased and had worked at the new price for many months, first of the year glitched it out and it's a whole story but when I uninstalled the GoPayment app and reinstalled, it fixed the price debacle, but now didn't include pictures.  I haven't had the chance until now to finally try and figure out what the deal is with no pictures being displayed.  I pointed out at the time that these random glitches here and there are frustrating and asked for a credit, since I pay for these services, and every time I end up losing time, and essentially got laughed at.  Any advice for getting pictures back on my GoPayment would be appreciated.  I've given details as best as I can.  The app is auto updated so it's the most recent version of software.  

Good afternoon tyler11,

Thank you for chiming and sharing the steps you have done so far. I have one more troubleshooting step for you to follow. 

1. Clear the app's cache (Phone Settings > Apps > QuickBooks > Storage > Clear Cache) - only available to Android users
2. Log out and back in
3. Reboot the phone/tablet
4. Connect to a different Wi-Fi or mobile network
5. Check for iOS/Android updates

If those don't do the trick, then it will be best to call in so the issue can be escalated which my colleague shared those details above. Let me know if you have any other questions. See you later. 

Yes since this is an iPad those steps for clearing cache don't work but I have closed the app many times and check for updates.  I will call in and see what happens with escalation.......

I just wanted to bring this back up.  I found out today that my users can't see the pictures.  If I log in, I see all products/services pictures.  If my other user logs in, she can still see all items, and can make a sale, but pictures are gone.  What is that about?  She CANNOT see the pictures, why is this?? So I end up leaving myself logged in so the program works as intended.  Can you explain to me if permissions changed unbeknownst to me?  I don't see why the pics would go away when she's logged in.  In my "manage users" section of QBO I can assign different permissions.  I'm the Primary admin, she is an "accounts receivable manager".  I didn't change anything, this happened on its own many months ago and I've not gotten an answer as to why or how to fix it.

I can only imagine the amount of time and effort you've invested in resolving this issue, and I want you to know that this isn't the kind of experience we want you to have, tyler11.

As you've already taken the necessary steps, I suggest contacting our customer care team for further investigation as they have the expertise and tools to assist you in resolving this matter. They have the expertise and tools to help you resolve this matter. If our support team identifies a widespread issue, they will conduct a thorough investigation and keep you updated via email once it's resolved.

Here's how you can reach our customer care team:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue.

Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid your products and services and financial report management:

• Group products and services into different categories in QuickBooks Online
• Customize reports in QuickBooks Online

I'll be on this thread anytime you need additional assistance managing products and services in your account or anything else. Feel free to add the details below.