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SRSIT2024
Level 2
posted
‎August 22, 2024 03:15 PM
last updated ‎August 22, 2024 3:15 PM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

Hello,

 

We are using QB Desktop Enterprise Solutions: Accountant 24.0.

 

Suddenly we can no longer open the 'Set Up Users and Roles' option within QB any longer. Here is the situation.

1. Launch QB Desktop

2. Open company file

3. Login as admin

4. Go to Company, Users, Set Up Users and Roles

The window you would expect to open does open very briefly, maybe two seconds, and then immediately disappears. It is not minimized or behind other windows within QB.

 

We have contact support multiple times with no success in determining what the issues is.

 

Has anyone seen this before or have any suggestions on how to correct the issue?

 

Thank you in advance!

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6 Comments 6
IrishNinoJ
QuickBooks Team
QuickBooks Team
‎August 22, 2024 04:46 PM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

Hello there, SRSIT2024.

 

If you've never performed troubleshooting before, you can follow the steps in this article: Repair your QuickBooks Desktop for Windows.

 

If the issue persists, I recommend contacting our QuickBooks Desktop support team. I know that you've already contacted them, but it's the best option we can offer for now. They have the tools to pull up your account in a secure environment.

 

In addition, you can check out this article and learn how to email sales forms, invoices, and statements in QuickBooks Desktop: Email sales forms in QuickBooks Desktop.

 

Let me know if you have further questions about managing your users and roles in QuickBooks Desktop. I'm always here to help.

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Deity Alpha
Level 6
‎August 22, 2024 06:28 PM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

@SRSIT2024 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

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SRSIT2024
Level 2
‎August 23, 2024 09:14 AM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

Hello,

 

We've ran the following and none of them resolved the issue:

 

- Quick Fix My File

- QuickBooks File Doctor

- Quick Fix My Program Tools

Reply Join the conversation
SRSIT2024
Level 2
‎August 23, 2024 09:16 AM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

We've ran the following and none have resolved the issue:

 

- Quick Fix My File

- QuickBooks File Doctor

- Quick Fix My Program Tools

Reply Join the conversation
SRSIT2024
Level 2
‎August 23, 2024 09:18 AM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

We have tried the following and none have resolved the issue:

 

- Quick Fix My File

- QuickBooks File Doctor

- Quick Fix My Program tools

Reply Join the conversation
Deity Alpha
Level 6
‎August 23, 2024 10:32 AM

QB Desktop Enterprise Accountant 24.0 - Set Up Users and Roles Functionality Issue

How about Verify/Rebuild Data utility?

Another option, open the sample file. Did you encounter the same problem?

 

Reply Join the conversation
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