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4Gal
Level 11

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

@ClickITsdone2023 

The real problem is that your issue is too technical/complicated and I'm not sure Support will invest their time in solving it. If you believe that the root cause is not in your company file, hosting your QB is a great way to isolate the problem.

IBMKTG
Level 1

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

Curious you ask file size?

 

I'm having the same errors as this OP, tried everything to fix?

 

File size is 3.8 GB, wondering if that isn't related? 

 

Only having problem with one workstations, others are working?

4Gal
Level 11

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

@IBMKTG 

Run the Condense Data utility to remove all data prior to 1/1/2024 for trial purpose. Ask users to access the condensed file in the multiuser mode. Did you encounter the same problem?

CarlSJ
QuickBooks Team

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

This is not what we want you to experience, IBMKTG. We apologize for any inconvenience caused.

 

I greatly appreciate the efforts you've made to resolve the problem. Since the issue persists after your troubleshooting efforts, it would be best to contact our Live Support Team so they can initiate a screen-sharing session and investigate your account further. The support representatives have the necessary tools to determine the underlying root cause of the problem. Here's how:

 

  1. From the Menu tab, click Help, then select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of the issue in our What can we help you with? field. Then, click Continue.
  4. Choose a way to contact us: 
  •  We’ll contact you for a callback.
  • Message Us to start an instant messaging session.

 

The Support Team will be available from Monday to Friday, 6 AM to 6 PM for Pro, Plus, and Premier users. Enterprise users will have support available at any time, any day.

 

Furthermore, you can check out this article to learn how to track the products you build using inventory parts: Track the products you manufacture.

 

Feel free to reply to this thread if you have further questions or any QuickBooks-related queries. We're here to lend a hand. Stay safe.

DH94
Level 1

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

WE have an ongoing issue of our system freezing up since we updated to QB 2024. If I knew what accounting software to move to, I would move in a heartbeat. We spend all the money and time trying to get this to work, and it is an ongoing issue. I have been using QB for 30 years and instead of it getting better it gets worse every year. At this point, I am a seriously unhappy customer.

4Gal
Level 11

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

@DH94 

Run the Verify/Rebuild data utility. Did you encounter any error message?

 

ARamirez81
Level 3

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

I also started having this issue two days ago after installing the latest update to QBDT Enterprise 23. I have tried everything I can think of, and worked with Quickbooks support for four hours, but they don't know. They are blaming the computer lol. It's been working fine for years, an update gets installed, it breaks, and now it's the computers fault.

This is my case# 151.173.012.99

QuantumProcess
Level 2

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

For the past couple weeks, Quickbooks online with contractors is not usable. It's slow and the screen freezes. We pay at least 50+ contractors every month and I can't pay them when Quickbooks is freezing up. I called, and got this case number: 15118565509. I was essentially told QB is aware of the issue but no timeframe to fix it. Here is what I have to say, if you can't get this fixed and fixed yesterday, I am going to go with different software. I don't want desktop software, I use online. QB keeps going up on their cost and then what we get isn't usable. Thanks.

4Gal
Level 11

QB Enterprise Freezing/Crashing (have tried almost everything at this point...)

@QuantumProcess 

Here is what I have to say, if you can't get this fixed and fixed yesterday, I am going to go with different software. I don't want desktop software, I use online.

 

Frankly, they couldn't be bothered to address any threat of throwing QBO out the window. You can use a free billing management app to sync with QBO temporarily as a workaround. Alternatively, convert your data to QB Desktop and use the trial version to access historical data for good. Then you'll start over in a new system to lower your conversion costs.

 

 

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