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Level 2

QB MAC PRO Strange Problem when deleting and Invoice

Maybe I'm doing something wrong but when I delete an invoice with Command D on the MAC the invoice shows blank but it does not go away. (and there is still money show when you go to the Customer Information Center.

I did a File, Utilities, Verify Date,  Then file, Utilities, Rebuild Data and then I'm able to completely delete it.  

Is there a better way to delete an Invoice that will not create this problem for me?

Maybe it has something to do with this message I keep getting that states one or more items have not been assigned a class even though I have class turned off in the Preferences, Transaction Que.

2 Comments 2

QB MAC PRO Strange Problem when deleting and Invoice

I'll lend a hand to ensure you'll be able to delete the invoice, @PhantomGirl.


Making sure that your QuickBooks Desktop (QBDT) for Mac is updated to the latest release will allow you to have the latest components and fixes. This is also necessary to prevent errors when deleting transactions such as an invoice. Here's how:


  1. Click the QuickBooks dropdown and select Check for QuickBooks Updates.
  2. If you see that a newer version is available click Install Update.
  3. Then, when prompted, select Install and Relaunch.
  4. Once finished, QuickBooks for Mac automatically opens.


You can also do a manual update by uninstalling reinstalling the latest version. When the update completes, go back to the invoice page and attempt to delete it again.


However, if the same issue persists, I'd recommend reaching out to our Technical support team to check what's preventing you to delete the invoice. They can also provide another way how you can achieve your goal. 


I've also got you a helpful article that you can use along the way. This provides you with detailed instructions on how you can add the total balance of your customer to their invoice: Add your customer’s total balance to an invoice.


Please keep in touch with me here so I can make sure you're taken care of. Thanks for dropping by, I'll keep an eye out for your reply. Have a good one. 

Level 2

QB MAC PRO Strange Problem when deleting and Invoice

My QB is up to date. This hasn’t solved the problem.  I’ve been to busy working to get these books setup to try and contact tech support. I will do that in the future

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