QB Online backup assigned wrong user name so we can not us the back up we need help!

The current Admin might be the person who initially set up your account, tbotzon. I know how important it is to get a backup copy of your file. I'm here to assist you.

To fix this, let's verify the primary admin of the account and change it to the current one. This way, you'll be able to download the backup copy. I'll show you how:

1. Log in to your  Customer Account Management Portal (CAMPS).
2. Scroll down to the Primary Contact section and then select Change.
3. Select the new primary admin from the list of contacts.
4. Click Save and Close.

Once done, a notification will be sent to the email address of the current admin. If the person doesn't have access to the email, you'll need to submit an Intuit Account Name Change Form.

If you're unable to access CAMPS, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to help you transfer the primary admin role.

Once you're able to access your QuickBooks account, you can get a backup of your data. Then, restore it to your upgraded computer. This way, you can now start working on your file.

Please let us know how it goes, tbotzon. I'm only a post away if you need more help in completing your other tasks in QuickBooks. It's always my pleasure to help you out again.

Here is what is happening. My son took the backup he made on the old computer that works fine with QB and it will not work on the new computer and this is what comes up when we try to access it. I put in the password (our business name is not the admin) and I get this code and it closes the program and it is unusable.

I want to stop this from happening to you, @tbotzon.

I appreciate all the steps you have taken to fix the problem. I have other troubleshooting steps to help repair your QuickBooks Desktop shuts down automatically. Thus, you can restore the data as soon as possible.

To start, ensure that you're QuickBooks Desktop is in the latest release (R3). To verify the version, please press F2. If your program is obsolete, I'd recommend downloading the new release manually to help fix the issue. 

If the issue only happens to one company file, you can run the Verify and Rebuild tool to help repair it. 

Here's how:

1. Go to the File menu and select Utilities.
2. Click Verify Data and hit OK to close all windows. 
3. If there are no problems with your data, you're done. 
4. If you see Your data has failed the integrity check, go back to Utilities and select Rebuild Data. 
5. Click OK to make a backup to prevent data loss along the process.
6. Hit OK to continue the rebuild process.

For more information, see this link: Verify and Rebuild Data in QuickBooks Desktop.

Check out these articles below on how to change backup settings and resolve QuickBooks crashing: 

• Solutions for when QuickBooks has stopped working
• Back up your QuickBooks Desktop company file

Let me know in the comment section if you have more QuickBooks-related concerns. I'm around to take care of them for you. Stay safe always, tbotzon.

We did the verified data and it says zero issues, we did all the updates available backed it up and we still get the same error. 

Hi there, @tbotzon.

I appreciate all the steps you've performed to resolve this. Since you're still getting the same results, I recommend contacting our Customer Care Team. They have the tools to help further investigate this in detail and figure out the root cause of the issue.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

To ensure that we address your concerns on time, I encourage you to check our support hours first.

Please don’t hesitate to reach back out if you need anything else. I will be right here for you. Take care and have a good day.

I spent 5 hours dealing with them last time I don't have time to do that again!

This sucks! I purchased this software and it still is not fixed. It is going back to rebuild once again and it is not assigned to anyone and we have payroll looming ahead. I want a refund or extension on this software! It has been nothing but problems and I KNOW I am not the only one. Amazon reviews support this.

@tbotzon 

Have you tried resetting your Admin password?

https:// quickbooks.intuit.com/learn-support/en-us/help-article/manage-passwords/reset-password-quickbooks-desktop/L063UZc12_US_en_US?uid=l09723ij

That is the first thing they did with the last rebuild

Last resort, purchase a 3rd party password removal service.