QB starts without being requested.

Thanks for reaching out to us here in the Community, @3H.

I'm here to help make sure that your issue about QuickBooks starts without being requested is taken care of.

First of all, I appreciate all the troubleshooting steps that you've done to get this working and for providing the complete details of your concern. I checked if there's an ongoing investigation about this, but there isn't currently one.

Since the issue still persists even after performing those steps, I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can check your QuickBooks and further investigate why the software automatically launches itself.

You can check out this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Customer Support Team.

Please let me know how it goes after contacting them. I'm only a few clicks away should you have any follow-up questions or concerns. Take care and have a great rest of the week!

Simple answer is NO there was no resolution from QB Support.

I'm still searching my machine for some remnant of a QB update that may have not been cleaned up by the update process which may be lurking with a dll or some such the is interfering with the new year's update.

Hey Lily,

Thanks for the reference to the Super Clean installation process.

In doing my research in the issue, I did a full search of everything that exists on the computer using Belarc Advisor tool.  It found a residual QB 2015 license still residing in the system.  (We are using QB 2018 at this time.)  While there is no QB 2015 still installed on the machine,  that lead me to wonder if there is some simpler solution than going through the Super Clean process? 

FWIW:  There have been some other inconveniences with the overall operation of the system since since Microsoft botched the Win10 Fall Update and it has been some time since we have done a full clean reinstall of our Win10 OS so I've been considering doing that.  It's sort of a "nuclear option" sort of thing; but, I'm pretty certain that would resolve the issue.  :-p

Hey there, 3H.

Allow me to chime in and share a few details about the Super Clean Install process. 

A Super Clean Install fixes some issues that keep you from opening file and a few other situations that is necessary to completely remove QuickBooks Desktop from your computer. This process replaces all files used to install it.

I recommend performing the detailed steps in the article above provided by my peer, LilyC.

On the other hand, I suggest checking with an IT expert to help you with your Windows concern.

That should do it. Don't hesitate to let me know if you have other questions. Have a wonderful day.

What helped our case was that we repaired QB Pro 2018, went to  Services, and looked for QBDManager.

Startup type was set to  Automatic and so we toggled to Manual. Restarted computer and did not open QB automatically anymore, unless until QB icon is clicked. 

Since the latest updates, I too have been experiencing this problem. It's annoying when 6-7 unrequested openings of QB2019 desktop begin shortly after starting up my computer. The resolution to this should come direct from QB by an additional update and should not be the responsibility of the client to waste precious time on the phone with Quickbooks.

I finally found an old QB 2006 folder buried in a directory as well as some references to the old version in the hive.  I wouldn't suggest the everyone go in there because you can easily much things up very very badly.

Having said that, I no longer have any unintended, unrequested QB openings on my PC.

I still like QB; but it was obvious that one of my updates/reinstalls for one version to a later version did not clean up after itself.

I use QB Pro Desktop 20!9.  Where is  "Services" you've mentioned. I am having no luck resolving this issue and my patience has been pushed to the edge. Thank you.

Hello, @armstrongone.

You can find the Services menu by opening the Task Manager window.

1. From your computer, go to the Windows or Start menu, then type in Task Manager.
2. Click on the Task Manager from the result.
3. On the Task Manager window, click on the Services tab.
4. You can scroll up and down to review the result and check the status under the Status column.

You can also access the page, by clicking on Ctrl + Alt + Delete on your keyboard, then tap on Task Manager.

As always, update your QuickBooks to the latest release to have seamless activities while working with QuickBooks Desktop.

Add a comment below if you have any other questions. I'm always here to help. Have a great day!

Mine is up to 20 unrequested QB starts after a reboot!  I'm going to try to see if I have the option to set Startup Type to Manual in QBDManager (assuming I have that).

FWIW, I'm using QB Desktop Pro 2017

QBDManager does not appear in my Task Manager Services. 

Maybe QB Desktop Pro 2017 is different?

Does anything look amiss?

I'm reluctant to mess with anything without knowing the consequences.

For me, QB was starting an additional 2 times for every time I rebooted!

I finally got it stopped, and hopefully I can remember enough of what I did to help others.

1) Remove everything related to QuickBooks from the Startup directory. 

     It will likely be hidden because it is a system directory. 

     In Windows Explorer click View tab then check Hidden Items to show the system items.

2) Delete Intuit Data Protect if it is in the Startup directory. 

     I can't remember if this also was there.

3) Delete or rename the Intuit Data Protect directory.  

With a bit of luck, a reboot now will not only be noticeably faster, but will not be followed by a barrage of QB startups.

I welcome a kind and helpful person with more technical knowledge than myself to put a bit of polish on the above process.  I am confident this will help many struggling QB users, and maybe keep a few from moving to an alternate application!  (I was very close . . .)

One thing I did to solve this issue was on my laptop:

Settings/ Apps/ startup/Changing Start up Apps/ turn off QuickBooks and Quick Books automatic updates

Hope this helps.