QB Warehouse Manager Won't read the barcode

I'll provide some details on how we can fix your issue, mhurley2020.

May I know if you are getting a specific error message? Generally, after you've correctly set up your scanner, it should properly work in QuickBooks Desktop. It looks like your scanner is fully supported and compatible with QuickBooks Desktop. You'll have to make sure to download and install the app on a supported mobile barcode scanner.

Also, to make sure that everything is in the right place double-check the setup of your barcode scanner. After you've plugged in, you can start setting it up. However, if you're still getting issues when using the manager app, I recommend reaching out to our support team so they can look into this and investigate further. They have the tools to pull up your account securely.

Additionally, here's an article that'll further guide you in managing the growth of your business using QBDT: QuickBooks Help Articles. This includes topics about account management, banking, and expenses, to name a few. You can click the + More topics to view additional selections.

Keep in touch if you need further assistance with the barcode scanner. I'll be here to help.

Hello, there is no error and the support team has been less than helpful.  They have me to do the same things over and over again and say its the scanner when its not the scanner since the scanner works outside of quickbooks.  It has been weeks of my time wasted with "support" 

Could you please call me with this issue. I am having the same issue and cannot get any resolution from QB support. My office# is [removed] Ask for Kim and if I am not in they have permission to give you my cell.

Thank you in advance for assisting me.

Have you figured out the issue/resolution?

Please call me at [removed by moderator]. The deleted my phone number on the last reply.

Thank you for joining the Community and posting your question here, KG1029.

I want to let you know that we've removed your contact number from this thread. Security and privacy are one of our biggest priorities, and we take that very seriously. By removing it, we hope to help protect your personal data and ensure that your information is only accessible to authorized persons.

Furthermore, I've checked your posts and found that you've written similar questions twice. Please know that the duplicate one has already been answered by my colleague, LollyNino_C. 

You can view his answer through this link where he shared some troubleshooting steps to ensure your scanner will accurately read barcodes and make data entry faster: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-upc-scanner-for-warehouse-using.... 

Additionally, here's an article that you can browse to know more about our supported scanners for the Advanced Inventory Pick/Receive functionality in QuickBooks Enterprise: Recommended Bluetooth Reader. 

KG1029, I'm just a post way if you have additional questions regarding this topic. Thank you for being a valued customer. I'm looking forward to assisting you again in the future!

That was not an answer that was a blanket response telling me to do things I have already done multiple times with the same result. I am having the same issues that hurley was having back in february 2023 and I don't see that she/he/they have resolved it.

Hi there, @KG1029.

I appreciate you for doing your best to resolve the issue with your QB Warehouse scanner.  

Right now, I recommend contacting our Phone support to help you look for the root cause of why your QB Warehouse scanner is having difficulty reading the barcode.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account, select Continue, and then Continue with my account. If you don't already have an account, make sure to Create a new account.
6. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

I'll also provide this article that might help you in the future: 

• Troubleshoot Quickbooks Desktop mobile app.
• Set up and use Warehouse Manager in QuickBooks Desktop.

For additional questions, don't hesitate to reply to this post. I'll be happy to help. Take care.

we may be able to help. Search "The Barcode guy" on You Tube and you can track us down. 

Hi,

Did you ever get this resolved. I am now in the same boat with no answers? We have Quickbooks enterprise platinum desktop. I am not sure if we need to download another app to make it work. This is like pulling teeth to get the correct answer as to what the problem can be.

Hi there, @angel511. 

I've seen that you've posted a similar concern on the other thread. My colleague jeanbiverly already provided a response to your questions about the warehouse manager app. 

You can check for her reply by clicking this link here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-tc26/01/1495376#M168001

If you have any follow-up questions or other QuickBooks-related queries, just post them here again. We'll be happy to help you with any concerns you may have.