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A
angel511
October 8, 2024
Question

TC26

  • October 8, 2024
  • 1 reply
  • 15 views

We purchased a TC26 Android scanner. I sent the pick list to the scanner for picking a order. I scanned the barcode heard it beep but it isn't showing the item was picked. What am I missing for using this device. I am not sure if I set it up correctly or not. Any help would be greatly appreciated.

1 reply

S
Sherrie_FQuickBooks Team
QuickBooks Team
October 8, 2024

Thank you for reaching out for assistance regarding the issue with your TC26 scanner, Angel. I know how it feels when technology doesn’t work as expected, especially when it’s beeping but not showing items.

 

With this, I'd suggest contacting your scanner provider for support by going to the official website of your scanner manufacturer.

 

Moreover, you can look for a Support or Contact Us section. This will provide you with options such as phone numbers, email addresses, or live chat options.

 

Furthermore, here's an article you can browse to help you set up and link your devices moving forward so you can stay on top of your inventory movement: Set up and use the warehouse manager in QuickBooks Desktop (QBDT) mobile.

 

If you need further assistance navigating this process or have any other questions, please don’t hesitate to reach out. I’m here to help ensure that your business operations run smoothly.

A
angel511Author
October 9, 2024

Also I did all those steps in setting it up, so i am not sure where the problem comes in.

J
jeanbiverly_
October 9, 2024

Hi Bryan,

 

I did all the steps I needed to do in QB to set up the scanner. If I use the scanner outside of quickbooks it will read the barcode just fine. It is something in quick books that isn't working. I don't know if I need a additional app for this or not. Just like we found out to print barcode labels from a sales order we need a 3rd party app.

 

Angel


Thanks for your update, @angel511. It's great to hear that your scanner is working well outside of QuickBooks Desktop (QBDT). It can be frustrating when everything seems to be in order, but there are still hiccups with integration.

 

Since you've already taken the necessary steps to configure your scanner and confirmed its functionality outside the platform, I recommend reaching out to our support team. They have the expertise to investigate this further and help resolve any issues.

 

Here's how to contact them:

 

1. Open QBDT.

2. Navigate to the Help menu and choose QuickBooks Desktop Help/Contact Us.

3. Select Contact Us.

4. Enter a short explanation of your concern, then click Continue.

5. Log in to your Intuit account and hit Continue and then Continue with my account.

6. We'll email you a one-time use code. Input your code and select Continue.

7. Choose to chat with us or Have us call you.

 

 

Our support hours are as follows:

 

  • Pro, Premier, Plus: M-F 6 AM to 6 PM
  • Enterprise: Any time, any day

 

Additionally, you don't need a third-party app for barcode scanning to function. All you need is the QBDT Advanced Inventory integrated with the Warehouse Manager in QBDT mobile. For more details, check out this article: Setup and use the Warehouse Manager.

 

I’m here to help you through this, so let me know how it goes or if you’d like to discuss any of these options further. Take care.

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