QB2020 Mac company sync not working properly

Let's fix these data damaged in your QuickBooks Desktop for Mac, jimdimitri.

Sometimes there may be issues with your data that cause some of them to be deleted from your company file. Let's use the verify and rebuild data tool to find and fix any data issues. To do this, you can follow the steps below:

To verify your data:

1. Select File, then select Utilities.
2. Select Verify Data, then select OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

To rebuild your data:

1. Select File, then select Utilities.
2. Select Rebuild Data, then select OK to close all windows.
3. QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
   1. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Select Backup Preferences and edit as needed, then select OK.
   2. When the backup's finished, select Show in Finder to locate the backup or select OK if you’re done.
4. Once the rebuild's finished, select OK.

To make sure your file is free of errors or data damage, verify your company file again. If you still have errors or damage, rebuild the file again. 

Intuit has identified data file incompatibility issues between earlier versions of QuickBooks Desktop for Mac 2019 and 2020 and Apple’s new macOS Catalina. For reference, you might want to read this article: Risk Of Data File Corruption and Data Loss For QuickBooks Desktop for Mac Users.

Let me know if you still have any issues with QuickBooks. I'm always here to help.

Using QB2020 R7

Verify and rebuild have been done several times.

Again this is happening in three different company files so I don't think it is the file but the program.

While QB is open I can have a customer summary file open (report) with name, address and such, run Company Sync and momentarily later most of the addresses and/or emails disappear in the report.

Luckily now I realize this and make sure Time Machine has a VERY recent backup, run company sync and then restore the QB file from time machine.

All the customer data is in Contacts but lost in QB but later recovered by using Time Machine.

VERY cumbersome and I have to be very careful when I do a sync.

Jim

Hi Jim - sorry this is happening. We'd like to investigate it in product development. Can you submit a Feedback request about this? Use QuickBooks->Feedback inside the app to do it.  You can just provide a link to this thread and title it something like "Sync deleting data".  We are already looking into it but having it via feedback will give us a way to contact you.

Thanks!

feedback - report a bug has been filed.

Thanks

Jim