QBM file corrupting WIndows File Explorer

kgmagnuson1 · ‎April 23, 2022

Problem occurs with QB 2021 and 2022 so far. Create a qbm file in premier. DO the loop restore to condense dictionary index. When I go back to the file folder to try an do anything with the qbm file, the windows explorer window closes. Can't delete the file without moving everything but the qbm file to another folder and then wiping the folder.

Can't even delete the folder because it says it's being used in a process. Verified and rebuilt multiple data files and the same thing happens. No errors detected. Tried File Doctor nothing. Tried chkdsk to check for errors. Nothing. This cannot continue. Will call Intuit when someone is there. sent Feed back from within the program. Latest Win 10 64-bit updates are installed. Really tired of technology.

Rea_M · ‎April 23, 2022

This isn't the kind of experience we want you to have when restoring a QBM file in QuickBooks Desktop (QBDT), @kgmagnuson1. That's why I'm here to guide you on the actions you need to help take care of this matter.

I appreciate you for performing a series of troubleshooting steps to isolate this issue. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Technical Support team. They can create a case to investigate why your QBM file is corrupting your Windows File Explorer and get the issue fixed in no time. Here's how:

Go to Help, then select QuickBooks Desktop Help.
Select the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field and click Continue.
Choose a way to connect (Chat or Callback).

Also, to further guide you in managing your business's growth and company files and transactions using QBDT, I'd recommend checking out one of our Help pages: QuickBooks Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

We appreciate your patience regarding this matter. Please keep me posted in the comments if you have other concerns about QBM files and managing your QBDT data. I'm always ready to help. Take care, and I wish you continued success, @kgmagnuson1.

Fiat Lux - ASIA · ‎April 23, 2022

@kgmagnuson1

How big is your QBW file size?

kgmagnuson1 · ‎April 25, 2022

Called the Pro Advisor Hotline just now and spoke with Nancy. She was able to replicate the error, so she forwarded this to engineering. As an aside, I looked at some other QBM files on my computer. Not an issue with QB 2015, but is an issue with QB v 2019-22 on my system. Appreciate all of you out there in the community. Don't always get a solution on the first try, but there are a lot of helpful ideas. Glad I called support and found out that it's not an issue just for me.

kgmagnuson1 · ‎April 25, 2022

150MB

Actually spoke with Intuit this AM and they were able to replicate the error. Ball is in their court.

kgmagnuson1 · ‎April 25, 2022

Thank you for your question. I thought of that too, but data verification showed no issues.

Fiat Lux - ASIA · ‎April 25, 2022

Consider to open the sample file and create the QBM file to isolate the issue.

kgmagnuson1 · ‎April 25, 2022

Been there done that. It's in Intuit's hands now.

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QBM file corrupting WIndows File Explorer