QBO, customize billing address per invoice not per customer.

Hi there, @PeliStudio.

I'm here to help ensure you can edit the billing addresses in your invoices in QuickBooks Online (QBO).

I tried replicating this on my test account, and I was able to edit the billing address. Are you getting any error messages when doing it in your account? Any additional information will help me provide the best resolution for your concern.

In the meantime, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try creating a test invoice and edit the billing address to double-check.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

I'll also add this article that tackles managing invoices in QBO: Create invoices in QuickBooks Online.

For more tips and other resources, you can visit our website for future reference: Self-help articles.

Please let me know if you have more questions about invoices or anything else QuickBooks. I'll be more than willing to help. Stay safe.

Hi, Thank you so much for aiding me. I should have been more specific. It's the name I am trying to change in the billing address. Due to the way QBO works, every job for a client/customer has to be a "sub-customer" (don't like this behavior in QBO but that's a different issue) so on the invoice, it lists the name of this sub-customer at the top of the billing address. I don't want this, I just want the name of the company that is the "parent" of this "customer"... If I delete, alter or change the name in the billing address on the invoice, then QBO puts the name of the sub-customer back in as soon as I select save. No way to send an invoice with an altered name in the billing address.

I use Firefox on both my mac and PC. I clear caches and cookies every time I close Firefox. This issue happened just the same when I used Google Chrome.

Thank you again, I appreciate you checking into this for me.

-Jon