QBOA User can’t access QBO Mobile App

sonnypeak · ‎January 22, 2024

I am an accountant user. I haven’t been able to access my QBOA or my clients’ QBO on the mobile app for several months. When I try to log in, I get the message “You do not have access to the specified realm.” (See attached screenshot).

What is the problem?

SirielJeaB · ‎January 22, 2024

Hello there, Sonny. QuickBooks system periodically exhibits strange behavior due to sync or latency issues. Let's perform some basic troubleshooting steps to isolate the issue.

To begin with, we can clear the app's data, as it can sometimes help resolve various types of errors within the system. Here are the steps you need to follow:

For iOS:

Go to the Help menu.
Choose Reset App Data.
Select OK.

For Android:

Proceed to the Home menu or tap the three dots in the right upper right corner.
Select the Settings tab.
Choose the Refresh Data option.
Pick Yes.

If the issue persists, you can install and reinstall the app to ensure that the QuickBooks features are updated.

Additionally, take a look at the following links for managing your QBO mobile app:

If you have any other questions or concerns about security or login, please let me know by leaving a comment below. I'm here to assist you in any way I can

View solution in original post

SirielJeaB · ‎January 22, 2024

Hello there, Sonny. QuickBooks system periodically exhibits strange behavior due to sync or latency issues. Let's perform some basic troubleshooting steps to isolate the issue.

To begin with, we can clear the app's data, as it can sometimes help resolve various types of errors within the system. Here are the steps you need to follow:

For iOS:

Go to the Help menu.
Choose Reset App Data.
Select OK.

For Android:

Proceed to the Home menu or tap the three dots in the right upper right corner.
Select the Settings tab.
Choose the Refresh Data option.
Pick Yes.

If the issue persists, you can install and reinstall the app to ensure that the QuickBooks features are updated.

Additionally, take a look at the following links for managing your QBO mobile app:

If you have any other questions or concerns about security or login, please let me know by leaving a comment below. I'm here to assist you in any way I can

sonnypeak · ‎January 24, 2024

On iOS, there was no way to access the Help menu, so I uninstalled and reinstalled the app as you sugested.

All better now.

Thanks.

Candice C · ‎January 24, 2024

Hey there, @sonnypeak.

Thanks for coming back and letting us know if that worked for you.

I'm glad that the app is working properly for you now.

If you have any other questions, don't hesitate to ask. Have a great day!

Tara1973 · ‎September 27, 2024

I have a similar issue but the application says I no longer have access to the app. I spoke with our administrator and she said she hasn’t changed my role. Can you please help?

GlinetteC · ‎September 27, 2024

I can help you resolve this, Tara.

Have you had a chance to follow the steps mentioned in the last response? If not, I suggest giving them a try to fix the issue.

In the meantime, you can open your account using a web browser. If the issue persists, I would recommend contacting our QuickBooks Support team to delve deeper into the cause of the problem and assist you further in fixing this.

Get back to this thread if you have additional questions about doing tasks in QBO. I'll be here to help.

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QBOA User can’t access QBO Mobile App