Quick Book account page has a transparent gray layer screen

Thanks for joining the Community, @mjfinrek.

I appreciate you sharing a screenshot and details to fix this issue. It seems odd when you can run QuickBooks Online Accountant in a mobile browser while unable to use it on a desktop browser. Have you tried clicking the Refresh icon on the desktop browser's URL address field? This way, the browser will reload the data from the server to keep the system run smoothly.

If it persists, I suggest clearing your Google Chrome cache and cookies because the cache files and cookies may be causing QuickBooks Online Accountant to freeze.

If this works, I'd like you to check this article to optimize your browser's performance: Clear cache and cookies to fix issues when using QuickBooks Online.

Furthermore, feel free to check the supported browsers where you can run QuickBooks Online Accountant: QuickBooks Online and Accountant System Requirements.

Let me know if you're able to get back and keep your business running. I'm always here to make sure you're good to go. Stay safe and more power to your firm!

Hi, I have done the suggested steps, but the grey transparent screen is still there. I still can't bypass the transparent grey screen layer and use quickbook.

-Refreshed multiple times

-Cleared cache and cookies on but edge and google chrome

-Check system requirement to run Quickbook

-Reinstalled google chrome

Hi there,@mjfinrek.

I appreciate your effort in trying different troubleshooting steps for the error encountered in QuickBooks Online. I'm here to point you in the right direction to investigate this further.

We can follow these steps on how to contact our support team. They're the ones who have access to your account and can see why your account is grayed out.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Start a chat, Get a callback. 

Please note that our support hour is available Monday through Friday to 6 p.m. PT and Saturday from 6 a.m. to 3 p.m. PT.

Once you can access your account, feel free to visit this article: Getting Started in QuickBooks Online. This will help you run your business more efficiently.

Please let me know if you require assistance with your QuickBooks account, and I will provide you with some information. I'll see you around.