1) I only have QB on one computer.

2) I only have one user license.

3) Windows is up to date.

4) No error message.  QB just closes out on its own.

Please do escalate this to your engineering team.  This issue should have been corrected by now.

Open ticket with QBO Support   they have a work around and works for us.

Let me know if that works for you.   Mention R5 workaround

This in only one computer running Windows 10 Latest 21H2 update.  Program shuts down with no warning, no error message.  I click print and all of a sudden everything is gone.  I am able to log right back on and complete the transaction i was in the process of doing. One of the techs suggested to switch my browser from Chrome to MS IE which i did, but i don't think that had anything to do with it. Because it continued long after i made MS Edge as my default browser.   I did disable my home page and it seems to have cut down on the number of times the program crashes. Every time it crashes there are no warnings, but the Curser does spin for a few seconds and that's when I know it is going to shut down.  Most of my shutdowns happen when i am going to print something, a report, the check register, a deposit slip, etc... There is no telling when it will happen.  

Hello, netofpa.

I'll share additional troubleshooting steps with you so you can print successfully.

Possible reasons for the QuickBooks Desktop to shut down while printing include missing pdf components. Let's download and install the QuickBooks Tool hub. Then, you can run the QuickBooks PDF & Print Repair Tools to fix some missing components. 

Here's how:

1. The first thing you can do is download and install the QuickBooks Tool Hub.
2. After you finish the download and installation of the tool, run it.
3. Locate the QuickBooks PDF & Print Repair Tool.
4. Proceed to print a sample check after the process.

For your reference, check out this article for a complete guide: Troubleshoot PDF and Print problems with QuickBooks Desktop.

If the issue persists, I recommend contacting our QuickBooks Desktop Support. They can access your account and submit a ticket for further investigation to confirm the reason for this problem.

I've added this resource as well for more information on how to resolve problems when QuickBooks crashes or closes: While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error).

If you need anything else, I'm just a few clicks away. We're always available to help you. Have a great day.

I am sorry, but i have already run the repair tools from the QB Tool hub several times.  Every time the software crashes, i do that.  I've run every component of fixes on the QB tool hub.  Even made sure i have the most current version of the QB Desktop file doctor as well as the tool hub. Like i said several times.   This crash and close down does not happen all the time.  It's very sporadic now but you never know when it will just decide to close.  Good thing all your work is saved as you are doing it otherwise this nightmare would be horrendous.  It is so annoying never knowing when you are going to close up.  Frustrating to say the least

"FIXED"

There are thousands of users having the same problems with the R5 update. So far, Quickbooks support can’t find the problem yet. After reading all of the issues that users were having, it pointed to where the Quickbooks R5 update switched from IE to Edge. Some say turning off the home page helped some. This got me thinking. Maybe the edge pop-up is blocking the URL that Quickbooks needs to access. So I went to Edge Pop Up Settings, which I usually have disabled in IE, but with these redirect viruses, I needed it on. I added "[*.]intuit.com" to the allow list without a quotation mark. So far, among my clients, no one has crashed within an hour. They have 43 company files that they switch back and forth. I'll keep it posted later today or tomorrow to be sure if this actually solves the problem on our end.

Updated:

As of now, I haven't heard anything from my client's problems yet. I'll know more tomorrow morning since they will be cutting a lot of checks. Also, make sure the default browser is set to Edge. If you have it under Chrome, you may need to find the settings to add it to the pop-up allow list and trusted sites. This may not be a fix for everyone, but I'm trying to find the problem since QuickBooks cannot figure out its own problems. I miss having full support through chat with engineers, and they usually solve problems. That was like 5 years ago. Nowadays, they're making you call someone to get level 2 who has no English, and it's harder for me to understand when I'm hearing impaired and still can't figure out their own problems. If I hear something from my clients tomorrow, if they still have issues, I'll continue to find a way. 

Updated July 28:

I checked with my client this morning and he had cut 14 checks without crashing. Usually, he would get maybe 1 or 2 checks before crashing. Again, this fix may not be for you, but I do see something that was running "cefSharp.BrowserSubprocess". So that tool embeds "chrome-lite browser" functions into something. I'm sure it has something to do with how the Chrome-lite browser integrates with Edge or Chrome, but I could be wrong since I did not build this software. I would contact Intuit and ask for an R5 fix from some of the users who posted below. It seems like they got a workaround fix.

I just tried adding the [*.]intuit.com to the allowed site settings pop-ups and starting testing. I took me opening 4 different QuackBooks files and then it crashed. I was hopeful. If only Intuit could figure it out and distribute a patch.

Looks like this is a software glitch, too many of us having the program crash. I have reinstalled, there are no critical fixes not downloaded and installed and updates are up to date. Intuit needs to get this fixed rather than having us jump thru hoops that don't take care of the issue and just waste more of our time. Your support can't help either and it's a minimum 3 hour call, if you don't get bounced from one dept to another. Chat is not any better.

Mine also crashes. Have reinstalled, all updated even critical fixes. Looks like there are a LOT of others having this issue. Intuit needs to escalate.

I tried this and it still crashes

Same. We updated in May from 2019 to 2022 and have had nothing but problems. It’s always crashing or saying it has encountered an error. I’ve tried the help line, uninstalling, I’m even getting a new computer to see if that helps. So frustrating. Just trying to do payroll is taking hrs because it keeps crashing. Ugh. I hope someone can help! 

As of now, I haven't heard anything from my client's problems yet. Make sure the default browser is set to Edge. If you have it under Chrome, you may need to find the settings to add it to the pop-up allow list and trusted sites.

Thanks for joining this thread, Todd_RCGNE.

All the steps mentioned by Giovan_G can fix crashing issues with the software. Since you're still experiencing the same issue despite performing all the steps above, I recommend contacting our QuickBooks Care Team. This requires a thorough investigation from our technical support so they can work on this in a secure environment as well.

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number on this link: Contact QuickBooks Desktop support. 

Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus start from M-F 6 AM to 6 PM. For QuickBooks Desktop Enterprise, we're available any time, any day.

If you need other helpful articles in the future,  you can always visit our QuickBooks articles: Help articles for QuickBooks Desktop.

The Community is always open if you have other questions running your QuickBooks. Have a good one.

Open Case with Intuit and let them know you are having R5 issues.   They have a workaround.

Open case and ask for R5 fix

We are a cpa firm with 8 copies of quickbooks that are installed on the actual desktops and not on a server.  Client files are on the server.   This happens multiple times a day to everyone in our office.   It could happen 3 or 4 times in a row before the file actually stays open.

I also work at another office and the same thing happens there.   The difference there is that there is no server and everything is on the desktop computer.

It is extremely frustrating and should not be happening considering the amount of money that we pay for this program.

My theory since there doesn't seem to be a fix is that intuit want's us to change over to online version.   Quickbooks as a whole has been extremely frustrating to deal with lately.

I am having the same issues.

Tried that several times including talking to tech support, still no luck!

tried this, still didn't correct the problem.

I noticed a couple weeks ago my anti-virus software blocked "cefSharp.BrowserSubprocess" from opening on multiply computers running QuickBooks.  

I added  "[*.]intuit.com" to both Edge & Chrome.  I will let you know if it works.  I have over 300 company files.  Not only does QuickBooks crashes, so does Chrome and office products (Excel, Outlook etc)

I have opened 10 different Company files with the new settings, as the company files were opening I was able to send an e-mail, edit a spreadsheet, use the internet without QuickBooks crashing or the programs I was using crashing which was happening before.  Hopefully this is a fix.   

1. I am on phone with Intuit Engineers, not support.

Also have been given a workaround.    Ask Intuit support for a R5 workaround.

Not sure how you got past tier 1 to the engineers, they never let me thru. If they know this is an issue and they know the fix they should send it out.