can you share the work around to R5?

Call Intuit support mention R5 issue.   Let me know the results

I called this morning and was on the phone for an hour and was told there was no R5 workaround! 

@1dayit  RE: Also have been given a workaround. Ask Intuit support for a R5 workaround.

How about instead of making everyone call, could you give us the workaround, since you have it?

Would love to but cannot(not allowed), but Intuit can,

Not allowed by who? I can't imagine who would think they have such authority. They don't, in reality.

My last two posts went to "pending review".

@jesse2  RE: My last two posts went to "pending review".

Mine aren't.  Are yours visible yet?

Well I know they are advertising on FB and I will start negative commenting on that if they don't get this software fixed..

Not allowed? Do you work for Intuit? why would they sensor you? pretty much everyone in this post is waiting for that workaround.

That file is related to the "proprietary" browser they're trying to implement to replace the IE11 after it got discontinued by Microsoft. It is most likely the source of the problem. 

No don't work for Intuit.    Call Intuit Support and tell them you have issue with 2022 R5.   I thought i saw earlier in this forum previous version did not have issues (before IE change??)    I think licensing prevents us from dispelling the solution.    But support "should" be able to help you.   Let me know if they don't.

I was on phone call with Engineering team today and discussed the R5 issue.

I also sense this may be related to IE issue.    

Is there a way to private message in this forum?

Yes, click my username and select Send Message.

@1dayit  RE: I think licensing prevents us from dispelling the solution.

Huh? That doesn't make any sense to me. Intuit doesn't hide solutions and only give them out when someone calls. I'm surprised they haven't posted the solution here themselves.

They gave a workaround not a solution.    Again i talked to Engineers today and they assured me if you file a Case, Support will help you.

If they don't let me know and i will send an email to Engineers on your behalf.    BTW i have been using Intuit products since 1988., just an FYI.

??

Thanks for joining this thread, ITGuy22.

Do you have any specific concerns or questions? If so, please click the Reply button below and don't hesitate to share the issues you're having while using our QuickBooks Desktop product.

I'll be right here to answer your questions. Take care always!

This is all so baffling to me. I've never seen so much incompetence for such a large company that charges so much for their software. This problem has existed for well over a month and the feckless behavior is incomprehensible.

MaryLandT 

This is part of the problem. You are replying on page 13 of a post with multiple comments on the same issue and you are asking if we have concerns or questions? Read the entire thread, I think you'll get the gist of it. And all those other Intuit auto responses about doiing this, that or contacting support are not working. Support isn't helpful and eats up all our time. You guys really need to get this issue figured out and a patch or email with info on how to fix.

Blows my mind that they aren't reading before responding. 13 pages of comments on the issue and she wants to know if you have any questions or concerns? Sort of sums up the whole Intuit customer support experience...

And when did this start? Yesterday I think as I never had this before.

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@1dayit wrote:

Is there a way to private message in this forum?

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@1dayit 

Click my profile name and you can send me a private message. I will share the workaround you mentioned here.

This is not the experience that we would want you to have, @ITGuy22.

As I check here on my end, there's an ongoing investigation about QuickBooks Desktop crashing and then stops working. Our Product Development Team is aware of this issue and currently working on a fix.

What I can do is I can help you get in touch with our QuickBooks Desktop Support team. This way, they can add you to the list of affected users. 

Refer to this article so you can contact our support team outside of the product: Contact QuickBooks Desktop support.

If there's anything else that you'd like me to help you with, know that you can always get back to me anytime. I'll be more than willing to help you out again. Take care!

I'm having the same problem too. Quickbooks Desktop Pro Plus 2022. Up-to-date on all updates.