Let's hope so, but i am not holding my breath.  It's been a nightmare since February when they told me i had to get rid of my 2019 version (no longer supported).  And we all thought Covid was bad, this issue takes the prize!

I would feel the same if my issue isn't resolved after performing several troubleshooting steps, @emilstew97. 

We currently received reported issues regarding QuickBooks Desktop has stopped working when trying to open a company file. Our product engineers are already aware of this issue and diligently working on a fix.

I understand that you can't utilize the Help menu to contact our support team due to the crashing issue of your company file. However, you can contact them outside the product through this link: Contact Us. One of our agents will assist you with your issue and add your company file to the list of affected users. This way, you'll get an update about the resolution status.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

Thank you for your patience while we're working on it. Our QuickBooks Community is always open to help you again if you have other questions.

Three months to openly admit there is an issue and it is being worked on.  Wow.  Just Wow.

Maybe another three months for it to be fixed?

I do understand there are alternative methods to contact support.  Thank you for the reply.  I was specifically replying to an answer (which it didn't reply directly too - could be my newbie status and lack of experience on this forum) that kept directing people to HELP within the program.  While most with common sense understand this isn't an option, I am completely disappointed that QB Intuit keeps using the 'cut and paste' reply to users.   

I am with the hundreds frustrated with a program i used to sing praises about.  Now its glitchy and cost the small business i work for too much money...even if it was working properly the cost is expensive.  

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@Bill MiLo wrote:

Three months to openly admit there is an issue and it is being worked on.  Wow.  Just Wow.

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If you read carefully, you'll notice they didn't actually admit there is an issue. They just said they are investigating.

Well, I just wasted a couple of hours on the phone.  QB started once and wouldn't start again - shuts down before you can access help or anything else.  The only way we have been able to operate the program is by pulling the ethernet connection.  It works offline, but after so long this will be an issue with tax updates.  After a couple of payrolls are complete, I'll try the Chrome addition and the homepage preference and see if that helps.  This is extremely frustrating with the forced update.

start a case with Intuit and tell them then send case number to me if they don't help

@1dayit you keep saying this but they don't help. I even messaged you and you don't respond. STOP responding on this thread if you're not going to help. You keep saying the same thing over and over and over again. They don't have a fix I have called and chatted with them 8 times at this point each lasting over an hour or 2. Your lying on this thread and giving people false hope. 

I just added intuit.com to the allowed cookies list and for the moment anyway, QBDT is working while connected to the internet.  I left the person doing payroll downloading a tax table for the reinstalled QB.  Fingers crossed that this takes care of the issue.  If this does take care of it, why won't Intuit come out and say so.

start a case with Intuit and tell them then send case number to me if they don't help

Sorry do not see a message from you

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@1dayit wrote:

Sorry do not see a message from you

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@1dayit 

2 weeks ago I sent you a private message and no response. If you are really serious about sharing your knowledge, you can send me a private message and I will share it here if you are worried about anything else.

I'm having the same problem with quick books desktop 2019 crashing. has anyone figured the reason and how to fix the problem. 

It's a dead end. I went through this with them 3 weeks ago. Your best bet is to disable the home screen to help minimize the crashes or hold the ALT key after entering your password. 

Good day, ITGuy22.

I appreciate you sharing the steps you've performed to minimize the crashing issue. This solution is extremely beneficial to users who are experiencing the same problem. In addition to posting questions, the Community is a place where customers and experts can share their best practices for the product.

@Rcly6270, let me provide some information on why your QuickBooks crashes.

The issue you're experiencing is already being worked on by our engineers (INV-74349). The issue you're experiencing is already being worked on by our engineers (INV-74349). As @Mark_R mentioned, they're all hands on deck trying to find a permanent solution.

All affected users are encouraged to contact our Technical Support Team to be added to the notification list. This way, you'll receive email updates on the status of the investigation. 

You can also follow the instructions provided by my colleague above for the contact information. Meanwhile, I recommend following the workaround steps provided by @ITGuy22 to minimize the crashing problem. 

If your QuickBooks freezes or refuses to open, the following articles contain solutions to resolve them:

• Fix issues when QuickBooks has stopped working
• Unrecoverable Error: General Troubleshooting Steps

Feel free to use our online resources for tips and resources on how to easily get around any QuickBooks tasks. They cover topics such as account management, taxes, payroll, inventory, and other accounting-related processes.

Thank you for giving me the opportunity. You can always visit the Community for your QuickBooks concerns. I'll be right here ready to assist further. Have a good one.

i have been trying to contact Tech Support for months and not getting any support

i would like to get on the list for the fix if and when it is available

this is very frustrating.  we were forced to move to subscription based and now we cant open up QB when we need to!

@Rcly6270 

Make sure IE11 is still available on your machine. Can you open a sample company file without crashing?

Let us make sure you're able to reach them this time, kponger1. 

I'll guide you and share other options for contacting our Support Team.

Here's how:

1. Open QuickBooks Desktop.
2. Go to Help menu, then click on QuickBooks Desktop Help.
3. In Have a question window, tap on Contact Us.
4. Put a brief description of your issue.
5. Select Let's talk, then choose a way to connect:

• Chat - start a chat with a live support.
• Callback - enter your contact information and get a priority callback.

For more details, you can visit this article: Contact QuickBooks Desktop support
 

I'm also adding this link just in case you're having opening QuickBooks Desktop: Contact Us.
 

I'll be here if you still need assistance or if you have other QuickBooks Desktop concerns. Take care and enjoy your day!

.....yet another chapter in the continuing saga of the POS software package....the help function doesn't even work. Maybe it's because Intuit's got everyone working from home and they are all out by the pool. 

....it will literally sit and spin for hours if you let it. Hey...that's funny....that's exactly what QB support is telling it's customers....sit and spin. 

I can see that you did everything you could, @blloydcpa. I'm here to provide additional steps to ensure you'll be able to reach out to our Customer Care team without any error. Follow along below to get this done right away.

Thanks for sharing details of your concern as well as the screenshot. When having trouble contacting the phone support team inside your QuickBooks Desktop (QBDT) program, you can still connect to them outside via web browser. I'd be happy to guide you on how:

1. Select the Contact Us link.
2. From the drop-down choose QuickBooks Desktop and click Continue.
3. Select the edition. Example: Point of Sale.
4. Then, enter a brief description of your concern and select Continue.
5. Next, choose either Chat or Callback.

To get assisted immediately, feel free to visit our support hours page.

Additionally, I've attached this awesome resource that you can access any time to have other references in doing your future tasks: QuickBooks Help page.

Let me know updates on how this goes. I'd appreciate any details you can provide. If you have any other QuickBooks concerns, please don't hesitate to leave a comment below. I'm always ready to lend a hand. Have a great day ahead. 

Good Afternoon Archie:

Thank you for the alternative way to reach support, however if I can't get my QBD to open or it crashes upon opening, there is no way to get to the Help tab in the software.

@ITGuy22 Thank you so much for the suggestion.  I will be pushing this out to all my staff.

i do tried this numerous times, can not get a call back because no one is there, gives a message to try again later, and no one is there for a live support chat either.

not sure how or why this is happening, except to say you guys are trying to push people to use the online version of QB which is absolutely horrible.  Reporting is horrible, and if you have more than the allotted number of accounts you get charged per account.  The online version is not for all companies!

Anyway, I want my QB fixed and for it to be working the way it was before we all had to update to 2022.  I cringe when i have to close QB because I know what will happen when I go to open it again or switch companies!