That port number isn't working for my QB 2019

Hello there, @LCrawford8. 

Did you encounter an error message while activating your QuickBooks? In the meantime, you can contact our support team, they can help you pass through the confirmation page.

Here's how to reach our support team:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. 

Let me also share this article to learn how to obtain the different tools that will help you fix common issues and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Keep me posted about the result of the troubleshooting steps. I'll always have your back. Stay safe. 

Hey QuickBooks team, or anyone from Intuit really, do we have an update on this? How about the internal investigation INV-74349? It would be great if you could give us some details on how this investigation is progressing. (Or if it's even progressing.)

For anyone who reads this far, you're probably already affected, but if not, DO NOT purchase/upgrade your QB desktop until you confirm this issue will not affect you. The cost in down time is huge and absolutely not worth the product.

Hello there, @ddoherty. I'm here to share updates about the investigation. 

Thanks for posting here and sharing the details of your concern. The investigation about Quickbooks Desktop closes without error after logging into the company file (INV-74349) was already tagged as closed and resolved. We have to make sure that your program is updated to the latest release to have the updated components and fixes. 

If in case you still encounter the issue, you can follow the recommended workaround below:

1. Turn the internet off on your computer to prevent the QBDT ads from trying to launch in the left navigation bar.
2. Next, open the QBDT and your company file.
3. Then, edit the user preference to turn off the left navigation bar. Click View and select the Top icon bar option.
4. Turn the internet back on and use QBDT as normal with Left Navigation Bar turned off.

Additionally, you can reach out to our Phone support team if you still encounter the same issue.

I also include this helpful article that you can use as a guide in navigating your QuickBooks account: Working with QuickBooks Desktop Pro, Premier, and Enterprise. 

I'm always around the corner to help if you have any other concerns about accessing your QBDT account. Have a good one and stay safe. 

@DivinaMercy_N thank you for sharing. Can you also share when the INV was closed and what release/build/version the fix is included in? We are still experiencing this issue, and I want to rule in/out whether the intuit fix worked for us.

Let me continue to assist you, ddoherty.

The INV was closed on September 4, 2022, and the affected versions stated in the investigation were 2022, 2021, and 2020. 

On 9/27, we released update R5_150 for QuickBooks Desktop for Windows 2022 and R10_52 for version 2021. On 9/29, we released R15_49 for QuickBooks Desktop for Windows 2020.

Let me know if you have any additional questions. Enjoy your weekend!

So, if I understand correctly, there is no fix for this in QBDT 2023? What should we do if we have multiple client workstations experiencing this?

We have tried all the troubleshooting steps from this thread with 600+ comments. This is severely impacting usability. If there truly is no fix for 2023 yet, then my advice to others remains the same: find a different vendor instead of updating.

I appreciate you for performing the troubleshooting steps to resolve this, ddoherty.

I know this hasn't been an easy process for you. Let me make it up to you by ensuring you'll know the ways how to access the file in multiple stations.

I'd recommend contacting our QuickBooks Support Team. They have full access to your account and can review the program and your file. They can also determine its main cause to ensure it won't happen again. Here's how to contact our support:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's talk.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

@CharleneMaeF yes, dealing with intuit support is indeed not an easy process. If you are actually determined to help me get this resolved, you would be able to answer my concern of “So, if I understand correctly, there is no fix for this in QBDT 2023?” with a simple “yes” or “no” instead of a generic response.

@CharleneMaeF yes, dealing with intuit support is indeed not an easy process. If you are actually determined to help me get this resolved, you would be able to answer my concern of “So, if I understand correctly, there is no fix for this in QBDT 2023?” with a simple “yes” or “no” instead of a generic response.

Get used to it. I use both the QB program and the Lacerte program, both have been deteriorating the past 5 yrs. as well as the service. 

I'm an IT person who works with small business in my town.  I've seen this issue two times (on on multiple computers) with QB 2022 Plus and both times I have found no solution.  The first time we sent the data file away to QB data repair to be rebuilt, had the file come back, work for a day and then not work again, the same on all the computers in the office, but with different versions of the data file.  The business had to stop getting my help because it became too expensive and I'm not sure they ever got it working.

I'm now experiencing this again, six months later, with a different office.  I've done all the steps over and over - Tool hub, uninstalling/renaming install folder/reinstalling, fully updating multiple times.  I've used Quickbooks for 30 years and have never before had a problem I *could not solve*.  I'm endlessly tenacious but I don't know what else to do.  Please let me know if you found a solution.

I open Quickbooks with no data file and can do updates.  I open a data file (any one), it opens the memorized transaction list, I make a choice about whether to enter transactions now or later - I can click one of those buttons, and then it stops responding.  Sometimes it actually crashes with an error, sometimes it gives me an error about losing its connection to the data file (not using the server, file stored on this computer), and sometimes it just freezes forever and I have to end task.  Has anyone solved this?

I have the same problem!

Let me help you fix your problem, ProDryers.

Normally, the installation process or a file issue could likely be the cause of the freezing and crashing problem in QuickBooks. Therefore, the Tool Hub provides you with tools to fix both file and program issues. I've outlined the steps to show you how:

1. Download the latest version of the Tool Hub utility.
2. Close any instances of QuickBooks (if there are any).
3. Run and install the Tool Hub utility.
4. After installing, run the program.
5. On the list of options, select Company File Issues.
6. Follow the prompts to begin the repair.
7. After running the Company File Issues option, run the Program Problems fix then follow the prompts.

Once done, open QuickBooks so you can log in to your file to check for any freezing or crashing issues. Aside from this, you can also do a clean install. I've added this article for more details: Clean Install QuickBooks Desktop.

Furthermore, you'll want to check out this out to guide you on what reports to use: Understand Reports.

Please get back to us if you have any other concerns with QuickBooks. We're always here to make sure we get you covered. Have a great day!

I am also having this same problem every time I open QuickBooks,  it last 1-3 min. of working then crash lock up nothing and it seems to have something to do with emailing or printing.  Its fine till I try to print or email.

Hi there, @mickey36142023. Let's work on this together for you to continue with your printing and emailing tasks in QuickBooks Desktop.

There are several possible causes why the program stops working and some of them are the following:

• Your company name may be too long
• You may have a damaged or missing QBWUSER.INI file
• You may have corruption on your hard drive
• Your program files or QuickBooks Desktop installation may be damaged
• You may have a damaged Windows operating system

To isolate this, we'll have to run the Quick Fix my Program from the QuickBooks Tool Hub. This fixes serious problems and difficulties they may encounter when using QuickBooks Desktop. We advise using this program on Windows 10, 64-bit, for the best experience. Let's start by downloading the Tool Hub:

1. Close your QuickBooks.
2. Make sure to download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the installation completes, double-click the icon on your Windows desktop to run the tool hub.

After that, we're now ready to launch the Quick Fix my Program manual. This shuts down any open background processes QuickBooks uses. It'll run a quick repair on your software.

1. In the QuickBooks Tool Hub, select Program Problems.
2. Choose Quick Fix my Program.
3. Start QuickBooks Desktop and access your data file.

If the issue persists, I recommend performing Solutions 2 and 3 from this article: Fix issues when QuickBooks has stopped working.

For future use, here are other useful resources you can browse to find out more ideas on how to repair damage to your file:

• Fix data damage on your QuickBooks Desktop company file
• Verify and Rebuild Data in QuickBooks Desktop

If you require more assistance in completing your other program tasks, let me know right away. I'll be around to guide you through. Keep safe always!

I'm an IT person and have had problems with 2022 on multiple computers.  I have NOT had this problem with 2023.  Should be free if you have a subscription.  

@mickey36142023 

Are you using QBD 2022 Pro Plus with a single user license? When does your license expire?

I was using QBD 2022 Pro Plus, but as I said, I found will all clients experiencing this issue, upgrading to 2023 solved it.  The subscription allows for either 2022 or 2023 to be installed.

I think this is a cop out. Why do the fiddler debugs show that the registration and activation server is not responding when the program crashes? Why isn't support mentioning any problems with the activation and registration servers?  Why did you design and configure the application to stop working if your registration server isn't responding???

if you read the posts here then you would see this is happening before any company file is selected. Also users reported that using the toolhub does NOTHING to help. I verified as well. We have the same issue and install diag and files diag all come back with no errors. No errors in the event log. You seemingly left out the issues with Intuit activation and registration servers not responding. Can someone from Intuit reply with some honest information that will help people instead of posting the same generic offshore scripts you read from tier 1? Enterprise support resolves this issue no problem. If you have desktop support and get routed to offshore, expect to get lied to for 15 hours and when you finally get mad enough to ask for someone in the USA you will get the issue resolved. Why is this the case?

Since none of the mentioned fixes actually resolved the problem and everyone is still having the issue why would you post this as a rep of the company?

If you haven't gotten the memo yet, they are forcing people into the subscription model QBO.  

I'm seeing some evidence that Cisco's Umbrella / OpenDNS product may be causing QuickBooks to crash on launch. Can one or more of you try to change your DNS server to 8.8.8.8 to see if that resolves your QuickBooks from crashing on launch?

Keep in mind this product may be enabled by your company without your knowledge.