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D
DPICO_125
April 27, 2022
Question

Quickbooks and ADP Workforce will not sync

  • April 27, 2022
  • 14 replies
  • 64 views

Quickbooks and ADP Workforce will not sync.  When I have tried calling Quickbooks and told to install, unistall, use a different browser, then told it's an ADP issue. I call ADP and they say it's a Quickbooks issue. Been on the phone for over 2 hours with each of them. 

I have also been by ADP that this sync issue is occurs often.  I just wonder why promote a product and not have dedicated reps that can help resolve the issue.

Wondering if anyone else has been able to resolve and any tips?

14 replies

C
CharleneMaeFQuickBooks Team
QuickBooks Team
April 27, 2022

This isn't what I want you to experience with QuickBooks, DPICO_125. Let me make it up to you by ensuring this gets resolved.

 

When integrating QuickBooks Time to ADP Workforce, you'll have to make sure the correct Payroll ID format is entered in the employee's profile. I've added the details below.

 

Format: CCC: NNNNNN

  • CCC = company code 
  • NNNNNN = the employee File ID (including leading zeros)

 

If you haven't added your employees in QuickBooks Time, please see these steps to learn how:

  1. Go to the My Team menu.
  2. Select Add, then enter the required fields to match ADP.
  3. Once all employees are added, go to Team Member Details to enter the ADP File ID into the Payroll ID field. Please don't forget to add the colon mark (:). 

 

For more details about the integration, you can check out this article: QuickBooks Time and ADP Workforce.

 

To learn how to track time in the program, I'd suggest browsing these articles:

 

Additionally, I've included these resources that'll help you review your employees' timesheets before running payroll. This way, you can ensure the approved hours are accurate:

 

Please come back and keep us posted on your progress in getting this issue resolved. It's our priority to ensure the details sync properly.

D
DPICO_125Author
April 27, 2022

Thank you, unfortunately, I am still having issues.

All staff has been added so I don't have issues with that part.

The actual ADP company code is 3 characters, so I entered the company code in format CCC.

I entered each employee # in format 001234- NNNNNN- the number is an example.  When I try to save the number eliminates the first zeros leaving 4-digits. The company code when given to another employee says the company code should not be duplicated. 

D
DPICO_125Author
April 27, 2022

I also tried the format below CCC: NNNNNN in the payroll ID area in each employee profile.

Z
ZackE_Moderator
Moderator
April 27, 2022

Thanks for getting back with the Community, DPICO_125.
 

Since you're having an issue when trying to save employee #s in a specific format, I'd recommend making sure there's no spaces in your employee number.
 

To verify my understanding, are you exporting time? If so, is it through your Approvals Report or the drop-down menu?
 

Did you sign up through ADP's website?
 

I'll be here to help if there's any additional questions. Have an awesome Wednesday! 

D
DPICO_125Author
April 28, 2022

Thanks. I removed the space so the format is CCC:NNNNNN in the payroll ID.

I was trying to export time through Approvals.

 

We do have ADP Workforce and I opened the upcoming pay period for processing.  I want to export the approved hours, however, if I tried to export hours now -assuming it worked, would it close the pay period.  The upcoming pay period ends 5.7.2022.

H
haklor
May 18, 2022

I have been on the phone my entire day - called payroll, QB, workforce, right networks, workforce and no one can help - everyone hangs up on me and everyone blames another department - 

"I apologize for the trouble, there is no turn around time for the fix yet. Rest assured we will send an email once there are updates."

"My sincere apologies, as much as we love to, we don't have the same admin access for security purposes."

"My sincere apologies, we don't have access like the admins do. Yes I will need to access them one by one."

"My sincere apologies for the inconvenience, I'll make sure this feedback will be noted and forwarded to our back end team."

"Upon checking here, this is currently a reported issue and our back end team is investigating it."

"I'll make sure your feedback this will be noted and forwarded to our back end team."

 

All i need help with is that my employees all show "not invited now" on workforce since i did the enterprise gold update :( 

 

 

Rubielyn_J
Rubielyn_J
Level 8
May 18, 2022

This isn't the experience we want you to have, @haklor.

 

Currently, our engineering team is working on resolving the employees showing not invited in QuickBooks Desktop. Rest assured this issue doesn't impact payroll and Workforce functionalities. Once your employee logs onto their Workforce account, they can still upload pay stubs.

 

I appreciate the time you've spent contacting our support team. If you haven't added to the list of affected users, I suggest reaching to them again. This way, you'll receive a notification through email once the issue got fixed. 

 

Here's how:

 

  1. Open your QuickBooks.
  2. Proceed to Help, then choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue.
  5. Select Let's talk, and then choose a way to connect.

 

You can also share this article with your employee for more insights about accessing their Workforce account: View your paychecks and W-2s in QuickBooks Workforce.

 

Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. 

H
haklor
May 20, 2022

I understand this wasn’t ideal, @haklor. I'm here to make your experience better.


At the moment, there isn’t a fix that our support can offer. Our engineering team is investigating it at the highest priority.


We’ve seen that your company is part of the affected list. Rest assured, our support will reach out as soon as the resolution to the issue is rolled out. Also, we’ll let you know here in the Community if a workaround is found.


If you need tips and resources to manage your business, you can visit our Support page anytime. It has everything you need to ensure the company’s data, especially payroll is accurate. This also helps your business grow.


Please know that we appreciate all your effort and for staying connected with us. Don't hesitate to drop a reply below if you have additional concerns besides the employees' platform. I'll be around to help in any way I can.


I appreciate that honesty !! 

 

On another note ... I received this concern from my bookkeeper today - I have not checked into it yet myself but could you let me know if this is a recognized concern ?

 

I am a little concerned with QB. I noticed that the filing for 1st qtr UI and for 941 didn't transfer over into Enterprise Gold Quickbooks within the new Right Networks server from Accountants Desktop 2019. I know I printed them out, but being that I can't see the electronic filing anymore within EQBG has me worried. I wonder if you can see why it's not showing anymore. I saved the 1st quarter on the desktop so when I am back I can save to the thumb drive. 

 

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