Quickbooks and ADP Workforce will not sync

This isn't what I want you to experience with QuickBooks, DPICO_125. Let me make it up to you by ensuring this gets resolved.

When integrating QuickBooks Time to ADP Workforce, you'll have to make sure the correct Payroll ID format is entered in the employee's profile. I've added the details below.

Format: CCC: NNNNNN

• CCC = company code 
• NNNNNN = the employee File ID (including leading zeros)

If you haven't added your employees in QuickBooks Time, please see these steps to learn how:

1. Go to the My Team menu.
2. Select Add, then enter the required fields to match ADP.
3. Once all employees are added, go to Team Member Details to enter the ADP File ID into the Payroll ID field. Please don't forget to add the colon mark (:). 

For more details about the integration, you can check out this article: QuickBooks Time and ADP Workforce.

To learn how to track time in the program, I'd suggest browsing these articles:

• Enter Team Member Hours in QuickBooks Time Web
• Enter your Hours in QuickBooks Time Without Clocking in

Additionally, I've included these resources that'll help you review your employees' timesheets before running payroll. This way, you can ensure the approved hours are accurate:

• Approvals in QuickBooks Time
• Approve or Unapprove QuickBooks Time Hours from QuickBooks Online

Please come back and keep us posted on your progress in getting this issue resolved. It's our priority to ensure the details sync properly.

Thank you, unfortunately, I am still having issues.

All staff has been added so I don't have issues with that part.

The actual ADP company code is 3 characters, so I entered the company code in format CCC.

I entered each employee # in format 001234- NNNNNN- the number is an example.  When I try to save the number eliminates the first zeros leaving 4-digits. The company code when given to another employee says the company code should not be duplicated. 

I also tried the format below CCC: NNNNNN in the payroll ID area in each employee profile.

Thanks for getting back with the Community, DPICO_125.
 

Since you're having an issue when trying to save employee #s in a specific format, I'd recommend making sure there's no spaces in your employee number.
 

To verify my understanding, are you exporting time? If so, is it through your Approvals Report or the drop-down menu?
 

Did you sign up through ADP's website?
 

I'll be here to help if there's any additional questions. Have an awesome Wednesday! 

Thanks. I removed the space so the format is CCC:NNNNNN in the payroll ID.

I was trying to export time through Approvals.

We do have ADP Workforce and I opened the upcoming pay period for processing.  I want to export the approved hours, however, if I tried to export hours now -assuming it worked, would it close the pay period.  The upcoming pay period ends 5.7.2022.

Thanks for getting back on this thread, DPICO_125. I'm here to ensure you can export the approved hours successfully.

Let's try exporting the hours using a private window. This helps us determine if this is a browser-related issue. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

If it works, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. You can also connect the account using other supported browsers.

In case the issue persists, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, you can edit or delete a timesheet using the approvals report. To learn how, please follow the steps:

1. Go to Approvals.
2. At the right, under the hours, select view details.
3. Do one of the following:
   • To edit: Select the Edit icon, make the changes, and then Save.
   • To delete: Select the delete icon (), choose Delete.

Please update me on how it goes. I'll be glad to provide additional help should you have any other questions. Keep safe always!

Hello @DPICO_125 ! Just wanted to give you some additional information and check up on your exports.

Exports into ADP Workforce Nowcan be run for any date range at any time, as long as the time is approved. If you export multiple times, it simply sends another batch of time into ADP. Time isn't locked down and can be exported more than once. You can delete any batch of time by clicking Actions → Delete.

Once you export the timesheets, in ADP WorkForce Now:

• Go to Process → Payroll → Paydata
• Batches of time are displayed and are labeled QB Time-IMPORT_(date)_(time) (i.e., QB Time-IMPORT_20181130_21:59:19)
• The bottom-most Batch in the list is the most recently exported batch. Click it to view the time details
  • This only shows hour totals for that export for each employee (File #), broken out in Regular, Overtime, and Doubletime (“Other Hours”)
  • Adjustments to time can be made here, but won't reflect in QB Time

Please let me know how things are going. I'd love to help in anyway I can!

I have been on the phone my entire day - called payroll, QB, workforce, right networks, workforce and no one can help - everyone hangs up on me and everyone blames another department - 

"I apologize for the trouble, there is no turn around time for the fix yet. Rest assured we will send an email once there are updates."

"My sincere apologies, as much as we love to, we don't have the same admin access for security purposes."

"My sincere apologies, we don't have access like the admins do. Yes I will need to access them one by one."

"My sincere apologies for the inconvenience, I'll make sure this feedback will be noted and forwarded to our back end team."

"Upon checking here, this is currently a reported issue and our back end team is investigating it."

"I'll make sure your feedback this will be noted and forwarded to our back end team."

All i need help with is that my employees all show "not invited now" on workforce since i did the enterprise gold update :( 

This isn't the experience we want you to have, @haklor.

Currently, our engineering team is working on resolving the employees showing not invited in QuickBooks Desktop. Rest assured this issue doesn't impact payroll and Workforce functionalities. Once your employee logs onto their Workforce account, they can still upload pay stubs.

I appreciate the time you've spent contacting our support team. If you haven't added to the list of affected users, I suggest reaching to them again. This way, you'll receive a notification through email once the issue got fixed. 

Here's how:

1. Open your QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Select Let's talk, and then choose a way to connect.

You can also share this article with your employee for more insights about accessing their Workforce account: View your paychecks and W-2s in QuickBooks Workforce.

Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. 

honestly ? this is what I have been doing all day - do you really expect for me to do it again?  absolutely not! I have uploaded a portable copy of my company file even for the "team working on the issue" - 

I have been "connected" with your team, quickbooks team, workforce team, payroll team, right networks team all day - no one has a solution or work around - other then to say they are aware of the issue.  No one can even provide a list for me of the individuals that are not signed up.  Seems simple enough - Or even one of the ones that ARE signed up?  nope - 

Sure it doesn't affect the ones that have signed up...but it sure will affect my business.  I can not hold employees accountable for signing up for the platform -  if I do not know who has signed up and who has not.  

I can not re-send the invitation to everyone on the list - because some employees get confused that are already signed up and try to sign up again creating a huge mess with their accounts not opening and making things worse for everyone involved.  Even if I warn them by saying if you receive a notice but are already signed up please dont sign up.  

and it's been an issue for over a year - as I have already experienced this issue with Accountants desktop 2019 - over a year ago - and all the chats show it over a years time still unresolved ;( - it's honestly a pretty big deal - especially if this is the only option now for the employees to see their pay stubs.  

In the past there was a manager's view so at least I could pull the copy for them if they were unable to - but that is not available any longer - so if they cant get in for some reason or aren't set up etc...they are lost.  :( Simple steps like please call in to describe your issue - does not resolve the problem :( we truly have exhausted that already - by the time we get to this effort to search for other users with the same error :( 

I understand this wasn’t ideal, @haklor. I'm here to make your experience better.

At the moment, there isn’t a fix that our support can offer. Our engineering team is investigating it at the highest priority.

We’ve seen that your company is part of the affected list. Rest assured, our support will reach out as soon as the resolution to the issue is rolled out. Also, we’ll let you know here in the Community if a workaround is found.

If you need tips and resources to manage your business, you can visit our Support page anytime. It has everything you need to ensure the company’s data, especially payroll is accurate. This also helps your business grow.

Please know that we appreciate all your effort and for staying connected with us. Don't hesitate to drop a reply below if you have additional concerns besides the employees' platform. I'll be around to help in any way I can.

I appreciate that honesty !! 

On another note ... I received this concern from my bookkeeper today - I have not checked into it yet myself but could you let me know if this is a recognized concern ?

I am a little concerned with QB. I noticed that the filing for 1st qtr UI and for 941 didn't transfer over into Enterprise Gold Quickbooks within the new Right Networks server from Accountants Desktop 2019. I know I printed them out, but being that I can't see the electronic filing anymore within EQBG has me worried. I wonder if you can see why it's not showing anymore. I saved the 1st quarter on the desktop so when I am back I can save to the thumb drive. 

I hear your side, @haklor. I'm here to share some details about the error you encountered in transferring quarterly files to QuickBooks Enterprise Gold.

We understand the frustration of not being able to use this function as expected and the importance of resolving this as soon as possible.

At this time, we have an open investigation for this exact issue you stated above. Rest assured that our engineers are working on a fix.

For now, I suggest contacting our payroll support to add you to the list of affected users. This way, you’ll receive a notification when a fix is available. Check our support hours to contact us at a time convenient to you.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

In addition, you can visit this article for more information: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

Please let me know if you have any other questions or concerns besides migrating files to QuickBooks Desktop. I’ll be here to help. Have a good one!