QUICKBOOKS CHECKING

I can help you rectify this unexpected behavior and create an inventory adjustment successfully in QuickBooks Online (QBO), @acctggst. 

One possible cause of the behavior you're experiencing is the result of outdated and corrupted cache files in your web browser. While browser caches help speed up browsing, they can sometimes lead to unexpected issues when excess data accumulates. Fortunately, we can resolve this with a few simple steps.

Let's start by signing into your QBO account using a private or incognito window. You can use the following keyboard shortcuts to save time:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome and Microsoft Edge: CTRL + Shift + N

Once you're signed in, create an inventory adjustment again. If it works without issue, return to your regular browser and clear its cache. Alternatively, you may also consider using a different supported browser.

You may also read this article to learn how QuickBooks tracks inventory: Understand inventory assets and cost of goods sold tracking

I've got your back if you have additional questions while doing an inventory adjustment, @acctggst. You can also ask any other QuickBooks concerns you may need assistance with. Simply leave a comment below, and I'll provide the necessary help.

@Nicole_N  "While browser caches help speed up browsing, they can sometimes lead to unexpected issues when excess data accumulates. Only in QBO, though, it's super weird. No other app in the world has such consistent difficulty managing its cache."

Fixed that for you.

@FishingForAnswers 

RE: No other app in the world has such consistent difficulty managing its cache.

I really don't think they even try. It's probably far too advanced a thing for feeble QuickBooks Online.

@BigRedConsulting  "I really don't think they even try."

You know, I have seen one of (what I assume to be) Fiat Lux's entourage mention that they abuse their client's cache on purpose.

I'm not tech savvy enough to know how that would work, but on the other hand, it wouldn't surprise me if they'd found some esoteric way to squeeze a little more blood out of us.

I will give it a try but I am frequently having to clear my cache due to issues with quickbooks and this causes its own annoyances since every time I clear my cache I have to close the countless tool tips that keep popping up because quickbooks thinks I'm a new user and there is no way to turn this tool tips off.

clearning the cache did not work. Still being asked to set up quickbooks checking every time I do an inventory adjustment.

We appreciate your efforts in performing the troubleshooting steps above to resolve the issue you encountered when updating your inventory, acctggst. I'm here to ensure you get the help you need from the appropriate support.

Since the issue persists, I recommend contacting our customer support team. With the tools and expertise available, they can thoroughly investigate the underlying cause of this issue and offer the most relevant fix to get you back to business.

Here's how:

1. Click (?) Help and choose the Search tab.
2. Select Contact Us, then pick Ask about something else.
3. Enter your concern in the designated box and hit Continue.
4. Determine how you would like to connect with an expert: Start a chat or Have us call you.

Additionally, please consider checking their support hours to connect with them accordingly.

Moreover, you might want to delve into this article for valuable insights on the items you buy or sell and your inventory status: Use reports to see your sales and inventory status in QuickBooks Online.

Should you have more inquiries about adjusting inventory, we're just a message away here in the forum. We're always here to guide you through your QuickBooks Online tasks.