Quickbooks customer service is terrible

Just got a voicemail from intuit “escalation” saying they can’t cancel my subscription!  All this after the person on the support line told me it was done!!  
So many small businesses depend on quickbooks. This is sad as we have used your software for over 20yrs!

I understand how important it is to get your QuickBooks account working, @Qu1ckB00ks.

I know this wasn’t an easy process for you. Let me help and get you back to running your business. I want to reassure you that I will do what I can to make sure this gets resolved. 

I checked into your cases and see that you’re trying to cancel an account that was opened in error. I’m pleased to let you know that this was successfully wiped out. I also noticed that you have an active account. 

I’d like to clarify if this is correct. If not, please let us know so that we can do what we can to resolve the issue.

I'm looking forward to hearing from you. Get back to me if any additional questions about QuickBooks. Stay safe.

At this time I would like all QBO accounts closed and fully refunded along with the live bookkeeping.

thank you

This isn't the kind of experience that I'd like you to have, @Qu1ckB00ks. I'm here to assist you in closing your remaining account.

You can cancel your active QuickBooks Online (QBO) subscription under your Account and settings. Before that, I recommend exporting or printing your data first for record-keeping. Then, you can follow the steps outlined below:

1. Log in to your QBO account.
2. Select the Gear icon, then choose Account and settings.
3. Go to the Billing & Subscription tab.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
5. Follow the onscreen steps.

Please know that any account-related concerns like charges and refunds are handled by our Payments team. You can contact them to request a refund. They have tools also to make sure all your QBO accounts are closed.

Here’s how:

1. Select the Help (?) menu.
2. In the Assistant window, type in “Talk to a human” in the field.
3. Enter “Refund,” then go to the Contact option.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

You can read this article to learn what happens to your data after you cancel: What does canceling my subscription mean for my QuickBooks Online data?

I appreciate you for sharing your experience with us. If you have any other questions or concerns about QuickBooks. I’m always here to help. Keep safe!

Customer service would be to be to handle this for the customer instead of making them jump through more hoops in your broken system.  Ask your managers to empower you to have an impact on the customer experience.