Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowWe are trying to send orders to a Picker using the Advanced Inventory feature of QuickBooks Desktop Enterprise 19. To do so, I click Customers > Sales Order Fulfulment Worksheet > check off the orders to be sent for picking > Batch Actions > Send for Picking > make sure the picking location (site & bin) is correct > click NEXT > select a Picker > click Send to Device (Symbol MC40 Scanner). After doing these steps, I received an error window stating "Quickbooks Can't Create Picklist..." (see attached screenshot). This happened randomly and it worked fine the previous business day. I tried contacting tech support but they could not figure out what was wrong.
Attempted Troubleshooting:
Solved! Go to Solution.
After spending hours with tech support, we found the solution. There was a Bin location named as only a single special character (in this case "\"), we changed the name of "\" to "BIN" and now it works. In other words, you cannot use any special characters alone (with no other characters) as a Bin or Site name.
The details and the screenshot really gives me the idea of what is happening, bhi.
Aside from the troubleshooting steps you already did, QuickBooks and your associated device need internet connection based on the screenshot. The internet connection might be causing this error since you also mentioned that it happens randomly.
I'd recommend establishing a stable internet connection before attempting to create or send a pick list.
It'd also be best to keep the QuickBooks release version updated. This provides fixes and latest features.
Give this a shot and get back to me if you have a different result.
Thanks for your reply @JamesDuanT
QuickBooks and the scanners do have internet access.
Our Quickbooks Desktop is up to date with the latest release.
Thank you for the response, @bhi.
If you’re still having an error after following the troubleshooting steps provided by JamesDuanT,
They have the tools to further isolate the issue that you’re having and help you resolve it. You can arrange a callback to talk to them. Follow the steps below:
Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.
I’m always here if you need further help with your account or anything else. Let me know by leaving a comment below. Have a wonderful day!
After spending hours with tech support, we found the solution. There was a Bin location named as only a single special character (in this case "\"), we changed the name of "\" to "BIN" and now it works. In other words, you cannot use any special characters alone (with no other characters) as a Bin or Site name.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.