QuickBooks Desktop HTML red table outlines in email - bad code?

Hello there, bhgordo.

I appreciate your time in doing the steps to fix the unexpected behavior when emailing an invoice. I know how important it is to have a professional-looking invoice, and I'll share some insights on how we can do this in QuickBooks. 

Please know that you can create custom templates for forms in QuickBooks to control how they look and what information to include. The tables in the email are formatted in black by default. It is possible that the invoice template is personalized with a certain color and that the reasons tables in the email are all outlined in red.

I recommend customizing the form templates in QBDT and choosing a suitable color, such as black, as the color scheme. This way, you'll create more attractive email transactions.

Here's how:

1. Open the Invoice page.
2. From the form, select the Formatting tab. Then, Customize Data Layout.
3. Click the Basic Customization button at the bottom.
4. Go to the Select Color Scheme drop-down arrow and choose the specific color that fits your business.
5. Click OK.

You can read this article to see further details on how to manage customization to your sales form: Use and customize form templates.

In case you need steps on how you can process invoice payments so the entry will be tagged as paid on the program, you can refer to this article: Take and process payments in QuickBooks Desktop.

Keep us posted if you have other questions or concerns about emailing invoice in QBDT. I’m here to help you out, bhgordo. Stay safe!

I appreciate the reply. The issue is not with the invoice format. It is with the email message that goes with it.

I understand how challenging this is, @bhgordo.    

When we encounter unexpected issues while using QuickBooks Desktop (QBDT), it is encouraged to perform basic troubleshooting steps to resolve them. 

To get started, we can Verify your company data to fix these company file data issues.  

Here's how:  

1. Click the Window tab, then select Close All.
2. Go to the File menu, and then hit Utilities.
3. Choose Verify Data. If you see: 

• QuickBooks detected no problems with your data: The data is clean. 
• An error message: We can search for it on our QuickBooks Desktop support site on how to fix it. 
• Your data has lost integrity: Data damage is detected. Rebuild your data to fix it.  

Then, we can Rebuild your company file data to ensure we can fix any issues. 

However, if the issue persists, we can use the QuickBooks Desktop Tool Hub to fix common QuickBooks Desktop issues.  

Additionally, I've added this article about how you can handle when your customer pays an open invoice QBDT: Record an invoice payment. 

For any concerns regarding managing your email in QBDT, comment below. Stay safe!  

Thank you for your reply. I verified and rebuilt data. There was an issue with some settings on memorized reports.

Still no change on the email format. I included a screenshot of the HTML code in the message that is malformed if that helps. How can we report that to development?

I appreciate you updating us on the progress of the troubleshooting steps and sharing a screenshot, bhgordo. I'm here to help ensure your issue with the invoice email formatting is reported to the right support channel.

I can see that there's an issue with some settings on memorized reports after running the Verify and Rebuild Data Utilities. To identify where they're coming from, we'll have to review the email setup and check the log report.

That said, I recommend contacting our Technical Support Team for further assistance. They can establish a screen-sharing session to investigate why this is happening. Once identified, our experts will direct you through the process of applying the permanent resolution. 

To obtain the contact details, follow these steps:

1. In your company file, navigate to the Help menu at the top and select QuickBooks Desktop Help.
2. This action will take you to the Have a question? window.
3. Choose Contact Us and give a brief description of your issue.
4. Click the Continue button and log in to your Intuit account.
5. If you don't have an account, make sure to Create a new account.
6. From there, select Continue and then Continue with my account.
7. We'll email you a single-use code and input the number.
8. If you have multiple accounts, pick the one you want to use and Continue.
9. Press the Continue button and pick chat with us or Have us call you.

Feel free to browse this article for detailed information on the support hours and ways to reach them: Contact QuickBooks Desktop.

If you encounter any challenges sending invoices through Outlook or require assistance in identifying the reasons behind certain errors in your company file, you can find solutions to troubleshoot them in the following links:

• How to fix "Error: QuickBooks is unable to send your email to Outlook"
• Resolve Potential Data Issues in QuickBooks Desktop
• Find QBWin.log or QuickBooks.log files

Don't hesitate to reach out to me again if you have any further questions or concerns about sending invoices in Outlook or need additional help with resolving email issues. Please know that I'm here to support you and provide you with the assistance you need, @bhgordo. Take care and stay safe.

We just signed up for Payments on Quickbooks Enterprise and are having the same issue. When an invoice is sent to a user and opened in Outlook it looks terrible with red table borders. We tested opening in Gmail and yahoo mail and it looks fine. 

Intuit support: This is not a function of modifying the invoice template in Quickbooks. When Quickbooks Payments adds the payment portion HTML to the template it looks very bad. Very unprofessional to send to a customer.

Can someone at Intuit please fix this? 

I wanted to take a moment to express my sincere appreciation for your dedication to providing your customers with professionally formatted invoices, Ssur. Your thorough attention to detail truly enhances the level of service they experience.  I would like to share detailed information to assist you further on this matter.

In QuickBooks Desktop, it's possible to customize your invoices and modify their properties to ensure they are sent in your preferred format. However, as you have pointed out, the issue seems to arise on the Outlook side, rather than with customizing the invoice template, since it appears correctly on Gmail and Yahoo. To address this, I recommend contacting MS Outlook support for a deeper investigation.

If the issue is confirmed not on the Outlook side, I suggest reaching out to our Live Support Team for additional assistance. They have the tools required to navigate through your account during a share-screening session and can review your case in more detail. Here's how you can contact them in your QBDT:

1. Navigate to the Help menu.
2. Click on Contact Us.
3. In the "Have a question?" window, select Contact Us again and provide a brief description of your issue.
4. Press the Continue button and choose either to chat with us or to have us call you.

For the best support experience, please check our Live Expert Team's operating hours to ensure timely assistance.

Additionally, to help you keep accurate records of your customer payments, you might find the following articles helpful:

• Record an invoice payment
• Take and process payments in QuickBooks Desktop

We are committed to resolving your concerns as quickly as possible. If you have any further questions about emailing invoices or any other inquiries, please don't hesitate to reach out by clicking on Reply. We are here to assist you.