Quickbooks Desktop Layout Designer won't save changes

Thank you for joining us here in the Community, @Mervy.

Allow me to share some insights with you about the QuickBooks Desktop(QBDT) layout designer not being saved.

When you're not able to save your created template, possibly your template is damaged. But, you can restore it if you backed it up when it was still working.

If you're not able to restore it, the best option is to recreate the template. 

You may also update your QBDT and PDF reader to have all the features working. Refer to these articles:

• Release notes for QuickBooks Desktop 2021
• Update QuickBooks Desktop to the latest release
• How to update, repair, or re-install Adobe Reader/Acrobat

Let me know if you have additional questions about an invoice template by leaving a comment below.

I updated Acrobat reader DC, but still has the same problem for the Customized Sales Order I have and others that I created.

I went to the customized invoice and made some adjustments to the layout there and clicked OK, and went to preview and print and all changes worked.  It appears only to have problems with Sales order, even if I make a new one. 

I've run Verify and rebuild... I've run the "Hub" programs on the server and workstation.  Still unable to print or preview the changes I make to Sales orders.

Thank you for doing the troubleshooting steps, Mervy.

At this point, it would be best to contact our QuickBooks Enterprise Support. That way, they can use a screen-sharing tool to check this further. They are open anytime.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk.
5. Choose a way to connect.

Let me know if you have any other questions in mind.

This is version 12, so I don't think there was any support for this.  I came here thinking this was QB users that may know of this problem, and may have a solution.

I've had a very similar problem, specifically with a Sales Order.  For reference this is on Enterprise 2023.  The template layout was working just fine, spacing, sequence, custom columns included.  Layout designer, preview and print all matched accurately.  Then I tried to make a revision, trying to add a column to accommodate some need here.  That change seems to have thrown everything off.  Layout designer saved the layout as I had created it, correct column widths and sequence, but print preview and printing revert to something different.  As usual all of the boiler plate suggestions by QB staffers did nothing.  The solution that seems to have worked is to uncheck the Backorder column.  I don't actually even recall why I was trying to include this on a sales order, but it seems that is the conflict.  Including the backorder column seems to override, or perhaps conflict logically, with other settings and throw everything off.  Uncheck it and we're back to normal.  I hope this helps others having the same problem.

I have the same issue in QB Desktop Enterprise 2023. By selecting Backordered to print under Column customization, all customization under layout designer does NOT save.
PLEASE FIX!!!!

Hi there, RAL2. Let me provide additional information about using the Layout Designer in your invoices in QuickBooks Desktop (QBDT).

Making changes in the Layout Designer doesn't appear on the screen in QBDT. However, it will only show up once you click the print preview or once printed. Once you've clicked OK, the changes will automatically save.

I can show you the steps for finding the print preview option.

Here's how:

1. In your invoice, click the Print dropdown button.
2. Select Preview.
3. Once the preview page pops up, you'll see the changes you've made earlier.

Furthermore, refer to this article to learn how to verify and rebuild your data in QBDT: Verify and Rebuild Data in QuickBooks Desktop. This will help you in troubleshooting your QBDT.

In addition, you can refer to this article to learn how to record paid invoices in QBDT: Record an invoice payment.

Comment on the post if you still have concerns about managing your invoices in QBDT. I'm always here to help you. 

Thank you for the information but is does not address the issue. Other users and myself have performed the options you stated and NONE correct the problem.

This is an internal QBDT problem and only happens when the backordered option in column layout is selected.

Can you address this concern with the developers to correct.

Good morning, @RAL2. 

Thanks for reaching back out. 

With the details you gave and the steps we provided didn't work for you, I recommend contacting our Customer Support Team. They'll be able to review this issue further with you. Here's how: 

1. Go to the Help menu. 
2. Tap the QuickBooks Desktop Help option. 
3. Click the Contact Us button. 
4. Enter your question and hit let's talk. 
5. Scroll down and pick to get a callback. 

Keep us updated on how the call goes. Have a wonderful day!