QuickBooks Desktop Scan Manager

We understand that this issue is causing inconvenience and disruption to your workflow, DoubleHOckey89. Let's explore potential solutions to resolve this problem and help you regain functionality with the printer on the server.

To address this, check the printer mapping in your printer settings. It will allow us to verify the correct configuration of the printer connection. Next, ensure that the drivers are up to date in the location where it's connected. By updating the drivers, we can enhance compatibility and resolve any potential driver-related issues. Taking these steps will help troubleshoot the problem.

Once done, update QuickBooks Desktop (QBDT) to the latest release. It'll help QuickBooks up-to-date so you have the latest features and product improvements.

Additionally, restore the pdf reader and correct the printer setup in QuickBooks. Check these following articles for more information and steps:

• Fix PDF and Print problems with QuickBooks Desktop
• How to update, repair, or re-install Adobe Reader/Acrobat

We appreciate your trust in our services, and we look forward to assisting you with your printer and QuickBooks Desktop needs.

Not a very helpful reply. You state "check the printer mapping in your printer settings. It will allow us to verify the correct configuration of the printer connection". I have already said this works fine if I use quickbooks on my local computer. Please specify what the "mapping" is supposed to be. 

"ensure that the drivers are up to date in the location where it's connected." not sure what this means. Please give more detail in your post. 

Also, why are you giving me resources on adobe pdf and printing? I never mentioned I had issues with adobe pdf or printing. I'm having issues with the "Scan Manager". 

We pay hundreds of dollars a year for an outdated scan manager which no one in intuit seems to want to fix. Not a very good thing on your part. 

I understand you didn't get the solution yet, @KDoubleHOckey89. Let me help you fix your scanner manager issues in QuickBooks Desktop.

QuickBooks Scan Manager is an advanced feature that allows users to add files to their sales receipts, invoices, bills, and other transactions. For an amateur in accounting, the tasks of generating balance sheet updates are automated with the QB scan manager. 

QuickBooks scan manager 2023 might face trouble working due to TWAIN-compatibility reasons.

Here's how to fix it:

• Please ensure that we are using the TWAIN-complaint manager.
• We can conduct product testing outside QuickBooks to investigate if your scanner is working.
•  Lastly, we can reach out for help from your IT expert and scanner manufacturer.

Another thing is to troubleshoot the database server manager. A database server is any server that runs a network database application and maintains database files. 

If you have installed Database Server Manager, you can restart it to minimize the running issues. Follow the steps for your current setup in this article: Restart Database Server Manager.

You can always reply if you still need other assistance. Keep me posted below. 

I am one of the IT staff in the company. 

For some reason I keep having to repeat myself because you all are not reading my post. 
The scanner works on QuickBooks desktop installed on my local PC. The scanner is TWAIN Compliant. 
Not sure what the TWAIN-complaint manager is

The scanner works on QuickBooks desktop installed on my local PC. The scanner is TWAIN Compliant. 

Please provide something else that is actual useful for me to troubleshoot. 

Joining in on this thread to share additional troubleshooting steps so you can use your scanner in QuickBooks Desktop (QBDT).

TWAIN is standard for application program interfaces (APIs) that connect image input devices, like scanners, and the software programs that manage them. By using a TWAIN-compliant application and a TWAIN-compliant scanner and driver, you're able to operate a scanner in the same manner.

Since the issue persists, let's utilize the QuickBooks Tool Hub to fix common QBDT problems. Here's how to download and install it:

1. Close your QBDT. Download the most recent version of the tool hub (1.6.0.3).
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen procedures to install and agree to the terms and conditions.
4. Once done, double-click the icon on your Windows desktop to open the tool hub.

You may also obtain your scanner's IP address and add it manually to the list of Printers and Scanners in your Windows settings.

If you're still unable to find the scanner driver, it's best to reach out to our customer support team. They can lead you through the resolution using a screen-sharing tool that can assist in determining the root of the issue. They may also raise an investigation if necessary.

Furthermore, learn how to photograph and attach documents to QBDT Plus or Enterprise 2022 with the mobile app. This way, you may upload documents and add them to your invoices or other transactions.

Keep me posted whenever you have concerns about the Scan Manager in QBDT. The Community is here to help anytime. Have a good day and stay safe.