Good afternoon, @Benson1960.
Congrats on making your first post here on this platform. I can point you in the right direction to get this resolved.
Based on the details you gave, I recommend contacting our Customer Support Team so they can do a screen share with you. From there, they'll be able to walk you through some steps.
Use this guide to get in touch with them, and if you can't get into your account try this link.
Feel free to let us know how it went. We're always here to have your back. Take care!
