Quickbooks enterprise desktop intuit form designer errors

Hello there, @PurelyAmuse1,

Thanks for visiting the community and letting us know the problems you're getting with your QuickBooks Desktop software. I understand that having issues like this can be time consuming and cumbersome. For this, I want to make sure we look into this.

Please know that this community is only able to provide basic troubleshooting for software issues. We would still recommend that you continue working with our Technical Team to get this escalated to our developers. Our agents are able to pull up your contact history and should know that this issue needs to be reported. To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Note that all calls are directed to the Tier 1 support, so once you get a hold of a live representative, you can request for a supervisor onset of the call. They can look for a higher support to help you further with your technical concern. You can provide the case numbers of your previous calls to help them track the issue.

Kindly update me on the result of the call. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

Hi @Jen_D  ,

While I appreciate you taking the time, I find that your response really doesn't provide me an answers or help me find the way to a proper way an answer. It does not matter how I contact QB support (within the program, on the web, via CAMPS, via chat, etc) I only get tier 1 support representatives who want to run me through the same six steps I have already attempted rather it was on the phone or on my own. Is there really no way to get direct access to a qualified candidate that can assist me?

Hi @Jen_D 

While I appreciate you taking the time, I find that your response really doesn't provide me an answers or help me find the way to a proper way an answer. It does not matter how I contact QB support (within the program, on the web, via CAMPS, via chat, etc) I only get tier 1 support representatives who want to run me through the same six steps I have already attempted rather it was on the phone or on my own. Is there really no way to get direct access to a qualified candidate that can assist me?

Hello there, @PurelyAmuse1. I'll share some details about your query so you can get through this and download templates in your QuickBooks Desktop (QBDT) application.

Before anything else, I'd like to thank you for the time and effort that you've put into this. Know that this isn't the experience we'd like you to have here in QuickBooks. Please be aware that although Internet Explorer 11 is the current browser for QBDT, As of June 15, 2022, Microsoft will no longer support it. On June 10, 2022, all supported versions of QuickBooks Desktop will start using the new custom browser.

I recommend visiting this article for more information: Use our built-in browser in QuickBooks Desktop.

In addition, I've got you this article to help you handle templates in QBDT: Use and customize form templates.

You can also check this page in case you encounter issues getting your templates to your QBDT: Fix common issues when you use and customize templates.

Our door is open 24/7, and we'll be more than happy to have you again if you need further assistance with this, @PurelyAmuse1. You can also post here in the Community space if you have any additional QuickBooks-related concerns. Rest assured, I've got your back, and I'll help you with your query. Take care, and have a great week.