Quickbooks error "You Cancelled communication with the remote server. Please try again later"

TheLenz · ‎September 04, 2022

Hi All,

One of our users (user A) is have an issue where she is unable to receive payments via the "visa" option.

Once having gone into an open invoice > selecting receive payment > an amount is inputted and then > "Visa" is selected. This should open up the Intuit Card service but instead we get the above error.

If User A tries on User B's instance of QB on User B's computer it works. If user B logs in onto User A's instance of QB then it works. But User A, and user A only, when logging into her own instance of QB, it doesn't work and gets the error mentioned in the title and attached photo.

As well as the above testing I have:

Disable firewall/and antivirus. still the same error.

I have added to the allowed programs in windows the 86 and 64 bit versions of the .exe files

I have lowered Internet option security too.

I have checked her permissions in QB too and have seen she has the same setup as other users.

She is running windows 11

QB Desktop 22.0

We are using Multi User

Please help.

(also I think this might be the wrong place to post this but I couldn't find Errors or issues (re-direction would be great)

Many thanks in advance.

Josh

MJoy_D · ‎September 04, 2022

Let's resolve the error when recording a customer payment, @TheLenz.

First, make sure to have the latest available release for QuickBooks Desktop 2022 by downloading the latest update. To know how to check you have the latest release and schedule future automatic updates, check out this article: Update QuickBooks Desktop to the latest release.

Then, try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

Open your company file again.
Go to the File menu, then select Utilities and choose Rebuild Data.
Click OK in the QuickBooks Information window.
Wait until the repair is done. Then, click OK.
Then, go back to the File menu and select Utilities and choose Verify Data.
Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

See this article for more information on how to repair company file by running the tool that I'm referring above: Fix data damage on your QuickBooks Desktop company file.

Then, refer to the following article for more information on how to check your security software and change your system setting to to process a transaction successfully: Configure firewall or security software when using QuickBooks Payments.

In case you're still having problems after trying those steps, I suggest reaching out to our Customer Support team. They can isolate the error you're having and help you resolve it. You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Let me know if there is anything else that I can help in processing customer payments. I'm always here ready to help. Have a wonderful day!

View solution in original post

MJoy_D · ‎September 04, 2022

Let's resolve the error when recording a customer payment, @TheLenz.

First, make sure to have the latest available release for QuickBooks Desktop 2022 by downloading the latest update. To know how to check you have the latest release and schedule future automatic updates, check out this article: Update QuickBooks Desktop to the latest release.

Then, try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

Open your company file again.
Go to the File menu, then select Utilities and choose Rebuild Data.
Click OK in the QuickBooks Information window.
Wait until the repair is done. Then, click OK.
Then, go back to the File menu and select Utilities and choose Verify Data.
Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

See this article for more information on how to repair company file by running the tool that I'm referring above: Fix data damage on your QuickBooks Desktop company file.

Then, refer to the following article for more information on how to check your security software and change your system setting to to process a transaction successfully: Configure firewall or security software when using QuickBooks Payments.

In case you're still having problems after trying those steps, I suggest reaching out to our Customer Support team. They can isolate the error you're having and help you resolve it. You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Let me know if there is anything else that I can help in processing customer payments. I'm always here ready to help. Have a wonderful day!

TheLenz · ‎September 06, 2022

Hi MaryJoy,

I have had a look at what you mentioned. The re-building is to be done on the QuickBooks desktop that the file is located on, not on a client user machine?

I have not been able to reboot the users machine as they have not given permission for that. But i will follow the instructions hopefully today.

Many thanks for your help

Kind regards,

Josh

ChristieAnn · ‎September 06, 2022

Hi there, TheLenz.

I appreciate you for coming back to the thread and informing us to perform the steps given by my colleague above. This motivates us to provide the best solution that our customers need.

Please know that you're always welcome to post if you have any other concerns. I'm always here to help. Have a good day!

TheLenz · ‎September 25, 2022

Hi ChristieAnn

I have re-installed QB on the users machine and then it seemed to receive payments fine. Since asking them to test it now does not again.

I have gone through the mentioned steps to help but the firewall steps do not really help as the below does not really give me enough detail on how to execute it. For example adding a program to be allowed through the firewall, I can not find either the QBPOS.exe or EFTSVR.exe

on the users machine. I am looking in the C:\program files (also 86) in the intuit directory.

Open and enable these internet ports for merchant related applications:

8443 (UDP and TCP)
443 (UDP and TCP)

Enable these applications for internet access:

QBW32.exe
QBPOS.exe
EFTSVR.exe

Enable these domains for QuickBooks payments access:

*.intuit.com
*.innovativemerchant.com
*.innovativegateway.com

MJoy_D · ‎September 25, 2022

I'm here to share additional information on how to configure your firewall, @TheLenz

You can set those settings from your security software. It'll be best to ask an IT specialist how to set those internet ports, enable applications, and domains to resolve the error you're having.

To set your Windows firewall and security settings for QuickBooks Desktop, follow the steps outlined in the following article: Set up firewall and security settings for QuickBooks Desktop. It'll guide you on how to run QuickBooks File Doctor and configure the firewall manually.

If you're still having an error when processing payments, I suggest reaching out to our Customer Support team. They can check the account you're having and help you resolve it. You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Let me know if you need further help to resolve the issue you're having with your company file when processing payments. I'm always here to assist. Have a wonderful day!

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Quickbooks error "You Cancelled communication with the remote server. Please try again later"