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Bhatherly
Level 1

QuickBooks has stopped working

We upgraded to QB Premier 2020 one year ago. We use an online server, Microsoft Windows Server 2016 Standard.

This week for the 2nd user QB has been shutting down with no warning. For me every time I got to Vendors and then "Pay Sales Tax" I get the message below and QB's shuts down.

QuickBooks has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

I have done every thing possible to fix this. I have ran every thing in QB's tool hub. Rebooted the server, uninstall and reinstall QB's, changed the QBWUSER.ini name etc. and it is still doing this.

Please help!

3 Comments 3
SarahannC
Moderator

QuickBooks has stopped working

Hello there, Bhatherly.

 

I can see the effort and time you exhaust to open and access your company file. Since you've done several troubleshooting steps, I'd recommend reaching out to our specialist to further check your account and provide the best resolution that we'll need to do to fix it.
 

Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. Alternatively, you can also press F1 on your keyboard to bring up the same Help panel. 

 

Another way is to utilize this link:

  1. Go to this link: Contact Support for QuickBooks Desktop
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks edition.
  4. Click Continue.

     

 

You may want to check this article for additional information: Solutions for when QuickBooks has stopped working.

 

Let me know how the call goes. I'll be around if you need help.  Stay safe always.

tlott
Level 1

QuickBooks has stopped working

Just has a customer with this same problem. Try changing the user and password and see if that works. It did for us.

taxmonkey
Level 3

QuickBooks has stopped working

I have it happen for several company files. I might the password change.  It is so ridiculous.  I never had an issue until the 2022 install.

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