Quickbooks is Adding things back that I have deleted. Anyone have any experience with this?

Also want to add that all of the accounts I had made inactive in my chart of accounts are now back as well. I made them inactive weeks ago.

I understand the feeling that you have felt, @windyl0u. Don't worry, I'm here to help you out .

It's odd that the system automatically included the credit card and bank accounts you'd already marked inactive. This could occur for a number of reasons, one of which is that those accounts might still be linked to online banking. Let's make sure it's disconnected to avoid this from happening again. Before proceeding, please ensure there's no transaction in the For review tab.

Here's how:

1. Go to Transactions, then Bank transactions.
2. Select the tile for the bank account.
3. Select the pencil ✎ icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox.
5. Select Save and Close.

Furthermore, you can visit this article to ensure your accounts match your bank and credit card statements: Reconcile an account.

Please feel free to reach out if you have further concerns. Have a great day! 

that was completely irrelevant. Thank you for continuing to waste my time.

Hi, @windyl0u.

I understand that the previous response was not relevant to your situation. Reappearing of duplicates and accounts after you've spent a significant amount of time manually deleting them is challenging and time-consuming.

Rest assured, there is currently no ongoing investigation regarding this matter. To address the issue, I suggest trying to remove or deactivate the items in question while using a private window. This can help ensure a smoother experience and minimize any potential conflicts related to your browser's cache. Here are some handy keyboard shortcuts for popular browsers that you can refer to:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If the issue still persists, kindly contact our live support to be able to help you since they have all the tools for troubleshooting. 

To assist you in inactivating the account and excluding the duplicate transactions, I recommend referring to this helpful article guide:

• Categorize online bank transactions in QuickBooks Online.
• Make an account inactive on your chart of accounts in QuickBooks Online.

Please keep in mind that our forum page and this thread are both open for any additional questions or concerns. Take care always!

for one, you shouldn't have to use a private browser for anything to work. Second, this isn't a fix. The browser has nothing to do with QB adding something back WEEKS after I've made it inactive. I log in daily, there is no reason for the system to randomly do this. It's now done this twice. After deleting them all again the other day, I log in today and they're all back. We have an appointment with another software company today, this is ridiculous.

Hello there, @windyl0u.

I deeply understand the situation you're currently in about random items that keep going back after being deleted. Rest assured that this issue will be taken seriously and will be handled as soon as possible. I recommend contacting our QuickBooks support team for them to investigate this further.

Here's how: 

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, I'd like to provide this article for your future reference: Match online bank transactions in QuickBooks Online.

If you need further assistance with this kind of situation in QuickBooks Online, feel free to reply to this post. I'm always available to help.

I swear you people must be rewarded every time you respond with something completely irrelevant. That article had nothing to do with my question. Support is a joke, I don't have a day to get more frustrated and not have my problem fixed.

I had the same issue. First, from the bank transactions, exclude (don't add) the expenses you want to delete. Then, go to the "excluded" tab from the bank transactions. From there, you can delete them and QB won't add them back.

I've had the same problem. Stayed up HOURS deleting duplicate transactions, had them all added back a week later. So I went back and turned off all the rules and adds for these types of transactions as I was told that was the issue. Stayed up till 2am again deleting all the duplicates... low and behold... they are back. So frustrating and annoying. This bug is costing me DAYS of my life now. Once you delete a transaction, it should not be trying to re-add, please re-code.

Any resolution to this?  I spent 2 days now continuing to delete duplicate deposits, and they all showed up again.  How do you keep them from doing this?

Welcome to the Community, @lolockie. I recognize how frustrating it can be when duplicate transactions keep displaying after deleting them. I'm here to assist you.

Before we proceed, I would like to know if the duplicate transaction is from the bank feeds. If it is, you can exclude the transaction instead of deleting it. QuickBooks Online will recognize it as missing and download it again. It's best to exclude duplicates to prevent any reconciliation issues. Let me walk you through how to do this.

1. Navigate to the Transactions menu on the left panel and click Bank Transactions.
2. If the transaction is already categorized, click Undo under the Action column. It will move the transaction to the For Review tab.
3. Next, go to the For Review tab and select the checkbox of the transactions you want to remove.
4. Finally, click the Exclude button.

After excluding a transaction, it will move to the Excluded tab. To reverse this, go to the Excluded tab, select the checkbox for the transaction, and click Undo to return it to the For Review tab.

Once you've categorized the transaction, you can reconcile your accounts to ensure they match your bank and credit card statements.

If you still have problems following the instructions above, I suggest contacting our Customer Care Support. They have extra tools to access your account. They can conduct a remote session to identify the cause of the issue and assist you in resolving it.

I've added these references for more information:

• Undo or remove transactions from reconciliations
• Void or delete transactions in QuickBooks Online

Reach out to me anytime by leaving a comment below if you require additional assistance with managing transactions in the future. I'm here and eager to assist you in addressing any concerns.

I'm also experiencing this, and it's wildly frustrating. Above commenters are right that the support messages don't do anything to provide help for the problem at hand. 

I went to my bank transaction rules, and changed the rule to exclude transactions from my bank that are causing duplicates (primarily cc payments, where the payment is created from the bank account it's paid from, as well as the credit card it's paid to.)

Then I'm going into each duplicate transaction that isn't included in my reconciliations, and clicking on the "1 online banking match" link at the top, clicking "unmatch", and then deleting the transaction. Hopefully, once the online banking match is unmatched, it's transaction is deleted, and the item returns to the bank transactions where the rule excludes it, it won't repopulate. Am I making sense? I have no idea, but I'm giving this my best shot, and hope it's better than Quickbooks support. 

Here to confirm this DID NOT work - they ALL REPOPULATED.

This is infuriating.

I opened a help ticket via chat and the agent corrected a sync error. Super helpful - hope it works!

Thank you for reaching out to our support team via chat, D2DFARM. We appreciate you taking the time to open a help ticket regarding the sync error you encountered.

We're thrilled to hear that our agent was able to help you out quickly. We're always working hard to make sure we provide efficient and effective solutions to all our customers

Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid your bank transactions, ensuring comprehensive financial management:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Your patience and understanding are invaluable as we endeavor to rectify this matter. Should you require further guidance, specifically in managing your bank transactions or any related inquiries, please don't hesitate to respond below. We are committed to providing you with prompt assistance.

I did chat with an agent today, Ryan, who was super helpful. He said there was a sync error on the back end. We recreated the error, then he corrected the sync error, then we deleted all the transactions again, signed out, signed back in and they weren't there. However it's only been 2 hours, and I logged in and they're back AGAIN. So I'll be back to dealing with your developers over this issue. 

Those articles you offered are standard help articles for how to operate your software. They do not offer any assistance with troubleshooting. In the absence of knowing how to help, providing completely irrelevant articles is not a good solution. It makes people like me more frustrated with your customer care.