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Dlennard
Level 3

Quickbooks is crashing after updating to Sonoma

I believe they have a fix for 2021-2023 or at least I saw it on one of these post. You might need to update your software or delete it and then reload. Hopefully you have a backup of your files. If you have an older Mac that didn’t update to Sonoma you can still run QB 2019 and thats what I did. The reason I bought QB back in 1996 was so I did not have to hand write checks anymore. Big growth in a company is not always good for the customer.

Fiat Lux - ASIA
Level 15

Quickbooks is crashing after updating to Sonoma

@AndreaC4 

Download the installer file of QBD 2022 and you can run it without the installation code.

https://downloads.quickbooks.com/app/qbdt/products

 

They have uploaded the latest release to support Sonoma although they have not updated the "What's new" information. Then try opening the sample file to make sure it works without crashing.

greggZ
Level 3

Quickbooks is crashing after updating to Sonoma

No I haven't tried loading a trial version, because it is a joke that any of us are even dealing with this crap!  It should just work, that's why we all pay for this service?  right?  we should not be downloading trials, to find that they don't work, like others on here have stated.  Why would I do any of this if everyone is on here saying that it doesn't work?!!!

greggZ
Level 3

Quickbooks is crashing after updating to Sonoma

From what I have read on here, no version works with Sonoma. 

I guess this is all apples fault, I'm sure Intuit didn't have any time to put anything in place?  What a joke

greggZ
Level 3

Quickbooks is crashing after updating to Sonoma

Don't fall for their scams, they are trying to get us all to switch, and PAY, for a new version.  It sounds a little suspicious to me, how this all has gone down!  Let's just say there is no fix BUT if you upgrade to a new version we can supply you with  patches and fixes and work arounds!  SNEEKY

Fiat Lux - ASIA
Level 15

Quickbooks is crashing after updating to Sonoma

@greggZ 

Your QBD 2019 is outdated and they won't release any patches for it. If you are reluctant to install the trial version, contact me personally. I can share some options to consider.

glopezpadro
Level 1

Quickbooks is crashing after updating to Sonoma

What update?

 

Link here please...

Fiat Lux - ASIA
Level 15

Quickbooks is crashing after updating to Sonoma

@glopezpadro 

What kind of update do you need?

Wendy123456
Level 1

Quickbooks is crashing after updating to Sonoma

I'm a homeowner who began on Quicken for Mac and when they stopped supporting Mac converted to Quickbooks for Mac.  I'm currently running Quickbooks for Mac 2019.  I just upgraded to Sonoma only to find that my Quickbooks won't even open!  What is the status of any updates that will fix this problem?

 

Since I'm only using the basic management of expenses and customized accounts and absolutely none of the business features, I have no need or the budget for Quickbooks monthly online payment services.  Far too costly for me.

 

I've reached out to both Quicken and Quickbooks about converting my data from Quickbooks back into Quicken, but was told I can go from Quicken to Quickbooks, but not Quickbooks to Quicken.  How can this be!   I believe I need to have my data converted into a dxf, gif or cvs file?  Has anyone had any success converting their data and switching Quicken?

 

Is anyone familiar with any other programs that is able to accept the data from Quickbooks?  Really don't want to lose 18 years of data!

 

Thanks!

Fiat Lux - ASIA
Level 15

Quickbooks is crashing after updating to Sonoma

@Wendy123456 

Click on my profile name and you will find our website address to send an email to. We may have a few options to help.

jrm_at_miramont
Level 1

Quickbooks is crashing after updating to Sonoma

Good news, maybe?  I've just updated my Mac to 14.1 -- the newly released version of Sonoma -- and my copy of QuickBooks 2019 has started to work again, after having failed under 14.0.  I can log in, open a company book, make changes, and sign out.  I have no idea what's going on or for how long it's going to continue, but so far so good?  Hearing about other experiences with this would be great!

Wendy123456
Level 1

Quickbooks is crashing after updating to Sonoma

Yes, I updated and have access.  But like you, have no idea how long that will last.  Desperate to find a solution to transfer data to Quicken (have been told by all, that is not possible).  Or find another software that is similar.  I'm only using about 5% of the Quickbooks software....  don't have a business, not running any of the payroll, etc.  Just tracking and managing household expenses.

Mich_S
QuickBooks Team

Quickbooks is crashing after updating to Sonoma

Hi there, jrm. I appreciate you for sharing this information and I'm glad to know that your QuickBooks Desktop Mac is working again after updating to version 14.1. 

 

Intuit has released patches for all supported versions for compatibility. Moving forward, make sure to use the following releases or later:

 

  • QuickBooks Mac Plus 2024 R1.1
  • QuickBooks Mac Plus 2023 R5.2
  • QuickBooks Mac Plus 2022 R10.2
  • QuickBooks Mac 2021 R13.3

 

Moreover, our Support page for Mac provides more information on how to handle your data, especially sales and expenses. It also includes videos and resources for more detailed tips and tricks.

 

Keep us posted if you need extra help with data management or QuickBooks in general. The Community is available 24/7 to back you up. Keep safe!

glopezpadro
Level 1

Quickbooks is crashing after updating to Sonoma

Yeah, sure, if only we could buy them...I am stuck with 2020 for Mac and no real possible way to move online. 

 

What can we do? for a 2024 or at least 2023?

glopezpadro
Level 1

Quickbooks is crashing after updating to Sonoma

Yeah sure, if only we could buy them...in my case I can't go online version.

4Gal
Level 11

Quickbooks is crashing after updating to Sonoma

@glopezpadro 

You can purchase QB Desktop 2024 Mac Plus. What's holding you back?

glopezpadro
Level 1

Quickbooks is crashing after updating to Sonoma

Where?

4Gal
Level 11

Quickbooks is crashing after updating to Sonoma

QB Desktop 2024 Mac Plus starts from $650 for a single user license. You can't buy it online. You have to call their sales team to get it. Try [removed].

Another option, you can purchase it through selected partners. You can get it tax exempt and no credit card required.

greggZ
Level 3

Quickbooks is crashing after updating to Sonoma

Hello

I just updated to Sonoma 14.1 and YES IT IS WORKING THUS FAR!!!

Thanks for your help, since intuit was none.  They wanted me to upgrade to a new version, of course!

woods9898
Level 3

Quickbooks is crashing after updating to Sonoma

They will never get another penny of my money.  Moderators want to chime in here and there with bs generic replies.  Ignoring questions then say “we are here to help 24/7”. Y’all are crooks,  screw you and your corporate greed subscription model.  I just spend 3 hours inputting my data back into 2019.  Seems to be working fine minis the crash after exporting file for accountant. Intuit was been ZERO help.  I’m looking into a class action lawsuit.  Will keep everyone here informed. 

sharon37
Level 2

Quickbooks is crashing after updating to Sonoma

what is holding back thousands if your customers of QB is the cost! we do not want to be trapped to a monthly subscription. you are holding us hostage. its a conspiracy by QB to get us to have to pay to them for life.

 

 

 

QB Intiuite could fix the glitch in a matter of minutes if they chose to and get their customers back to using their desk top versions. NOT everyone wants to cloud their private information and its Its an abomination that Intuit thinks it can get away with by forcing us to move to an online expensive subscription 

 

wtih the desk top version one can handle amny accounts for the same  fee of owning the desktop. with the Online verison - qb does not offer a multi account fee. so the cost for me would jump 5 times!! there is no way I am doing that. I pulled out my older computer which still has my qb desk top installed on it, and will continue to hanle all the bokkeepign for my small buisnesses using my older ocmputer, and UNTIL QB installs an update that allows theri customers to gain access agin to their files using sonoma.  If they do not correc the bug I think we should file a class acdtion suit against QB for holding our accounts hostage! 

sharon37
Level 2

Quickbooks is crashing after updating to Sonoma

IT IS GENERIC BS replies! They do not care about their customers 

sharon37
Level 2

Quickbooks is crashing after updating to Sonoma

MONEY is holding me back! 

I am perfectly happy with my 2019 version. 

can you imagine if you bought a 2019 car, drove it well, did not put on a lot of miles, took care of it, and planned to enjoy the car for many years knowing you owned

it and bought it out right?

then after 3 years.. bam.. it stops working because of a chip timer in the system and the car dealer calls you to say "well after 3 years we think you need a nicer newer car so we disabled yours.. WE think you need a new car.. come on in and buy one"

 

NO I LIKE MY 2019 QB for mac.. .i do not put on a lot of miles on my car and want to keep driving it around town.. . I 

4Gal
Level 11

Quickbooks is crashing after updating to Sonoma

@sharon37 

Which QB Desktop year version do you have?

greggZ
Level 3

Quickbooks is crashing after updating to Sonoma

I feel the exact same way.  In 2018 they coned me into upgrading from 2016, to the 2019 version.  NOT falling for that SH*T from them again.  When I called, and they finally called me back 3 hours later, all they tried to do is get me over to sales to upgrade.

I will participate in a class action lawsuit if it gets there.

Thanks

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