QuickBooks manage W-2 function not working. The loading screen spins for 2 minutes then error. Tried multi OS and browsers. Phone support lost cause. Any suggestions?

Hello curtise1968, I can see the importance of resolving this matter. 

To provide the most accurate assistance, could you please share the specific error message you're receiving when trying to print just the employees that didn't opt in for electronic W-2? This will help in identifying a workaround or a step that might be missing.

I will keep an eye on this conversation and respond as soon as I have the additional information.

Oops! We found a problem.

manage w2 failed

With a DONE button. 

Oops! We found a problem.
manage w2 failed

Thank you for coming back to this conversation and sharing the exact error message, curtise1968-.

As long as we're using or tried the following below, we print without any issues:

1.  Use an up-to-date web browser. 
2. Clear your browser's cache and cookies.
3. Access QuickBooks using an alternative web browser, just as you did.

Since you already tried them, I understand that you've already reached out to our Support Team regarding this issue. However, this is an unusual behavior that requires further investigation. Thus, I recommend contacting them again so we can examine your account in a secure environment. Here's how:

1. In your QBO account, click on the Help icon.
2. Choose Contact us.
3. Provide a brief description of your issue and follow the on-screen instructions.

Additionally, you can visit these articles for additional information when filing your W-2 form and generating reports:

• Learn when and how to submit your W-2 forms to Federal and state agencies.
• Run payroll reports in QuickBooks Online Payroll.

Post again if you require further assistance with QuickBooks Online. I want to make sure you'll achieve your desired outcomes in your bookkeeping.

This is an ongoing issue.  Is there a resolution?

Thanks for joining the thread, @Chellen7.

A cache-related issue is likely causing the inability to access the Manage W-2 function in QuickBooks Online (QBO). If this is the case, you can perform some troubleshooting steps. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QBO account and reaccess the function. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

If the problem persists, I recommend contacting our support team. This way, they can investigate the matter further and provide a resolution.

Should you have any other concerns besides using the Manage W-2 function, feel free to leave a reply. We're still ready to back you up. Stay safe!

Hi, any update on this issue? My company is trying to print/file W-2s on 1/23/2024 and we are experiencing the same issue. We have tried other browsers, incognito, and clearing the cache/cookies.

Thanks for alerting us, @emmapires. I'm here to guide you to the right support who can address this effectively. This way, you can print and submit your W-2 forms promptly.

Since you've already taken the necessary troubleshooting steps without success, I recommend reaching out to our payroll support team directly for real-time assistance. They can investigate the issue further and help find more solutions to get your forms printed and filed.

Here are the steps to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

I’m adding this guide to help access your payroll tax payments and forms in QuickBooks Online Payroll: View your previously filed tax forms and payments.

Feel free to add comments below if you have other payroll-related questions or concerns besides managing your W-2 forms. I’m always ready to help, @emmapires.