QuickBooks manage W-2 function not working. The loading screen spins for 2 minutes then error. Tried multi OS and browsers. Phone support lost cause. Any suggestions?

Oops! We found a problem.

manage w2 failed

With a DONE button. 

Thanks for alerting us, @emmapires. I'm here to guide you to the right support who can address this effectively. This way, you can print and submit your W-2 forms promptly.

Since you've already taken the necessary troubleshooting steps without success, I recommend reaching out to our payroll support team directly for real-time assistance. They can investigate the issue further and help find more solutions to get your forms printed and filed.

Here are the steps to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

I’m adding this guide to help access your payroll tax payments and forms in QuickBooks Online Payroll: View your previously filed tax forms and payments.

Feel free to add comments below if you have other payroll-related questions or concerns besides managing your W-2 forms. I’m always ready to help, @emmapires.