QuickBooks Online Advanced Desktop App

I'm here to clear things out for you, adam-dot-net.
 

The regular desktop application was discontinued last April 20, 2021. The one you're using is the app exclusive to QuickBooks Online Advanced users. We've launch this to provide more innovative accessibility and streamline workflows.

The program was made more stable for power users who spent several working thanks to its multi-tab and company switching features. If you opt to access your account through the application instead of a web browser, you can remain logged in for up to six months unless you deliberately choose to log out.

In addition, a navigation map view similar to the home page found in QuickBooks Desktop will be available. This speed up and simplify your tasks by offering a flowchart of linked procedures.

To avoid unexpected behaviors, we recommend running the software through a Windows 64-bit computer. If you're having trouble, we have a dedicated support team for QBO Advanced to ensure your enquiries are sought to. Here's how to contact them:

1. Go to the Help icon.
2. Select the Search tab, then click Contact us.
3. Enter a brief description of your issue in box.
4. Hit Continue, then select Call or Chat.
5. Follow the on-screen instructions.

I also encourage posting the bug that you encountered here. This way, the Community Team and other product experts can help you out. 

For more tips and tricks in using the product, feel free to check out these articles:

• Download QBO Advanced desktop app
• Utilize the QBO app for your computer

This thread is always open for further questions, so drop by again if you have other concerns regarding your transactions, reports, and more. Have a good one, adam-dot-net!

Thanks for your response, you are the first person at Intuit to confirm there are two separate apps (just like the website states). I have reached out to Quickbook Advanced support just like you suggested two times now and both times they told me the same thing, that the Advanced App is the same as the other app and it is discontinued, they have no way to take a bug report since the program was discontinued. They said they even confirmed it with their supervisor that there is no such thing and the websites I am talking about have old information and they apologized for the confusion. Sad. You should review my chat history too.

With that being said, the problem we encounter is every hour the quickbooks advanced desktop app pops up and takes over the screen, we move another window in front of it but then a few minutes later it does it again. Then it's fine for another hour but this is really frustrating when trying to work on multiple windows. It happens on all our computers, both new and old and win10 pro and win11 pro. It must happen for everyone and clearing app data and reinstalling does not matter. Additionally, an update a month ago makes it launch as a full screen window, we would love to turn this off, we have large monitors and would never want it full screen. Can we get these two things to the dev team and they are welcome to reach out directly to us.

Hello,

I'm also unable to find support for this app. I've uninstalled the app and have not been able to use it due to the error "We're having trouble loading this page Try again later" Can someone help me resolve this issue? 

See attached.

Thanks for joining in, @nathanls.

I understand how you want to use the QuickBooks Desktop app. To ensure it function well, I'd recommend running the software on a Windows 64-bit computer to avoid unexpected behavior.

If you still run into any problems, we have a dedicated support team for QBO Advanced to ensure your concerns are addressed.

Here's how to contact them:

1. Go to the Help icon.
2. Select the Search tab, then click Contact us.
3. Enter a brief description of your issue in box.
4. Hit Continue, then select Call or Chat.
5. Follow the on-screen instructions.

Visit us again for follow-up questions. I'll be around anytime you need help.

Hello, Thank you for the response. I'm running on a Windows 64-bit arm based computer. There seems to be a compatibility issue with this. Is there any plans to support a 64 bit arm based machine in the near future? 

Hi there, nathanls. 

Allow me to share some information about the system requirements when using QuickBooks. 

In QuickBooks Online, the recommended operating systems and internet steps are as follows: 

• Windows PC: Windows 10, Intel Core i5, or comparable processor (2015 or newer) with at least 4 GB of RAM. Note: You need Adobe Reader 11.0 or higher to print forms. 
• Mac: OS X ' High Sieraa" 10.13 or newer. 
• Internet connection: m MBPS or higher

You'll have to ensure you've met the system requirements so you'll get the best experience when using QuickBooks. For more information, refer to this program and applications compatibility: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. 

I can see how the ability of your computers to run a 64-bit arm based would be beneficial to your business. I'd recommend sending a feedback request directly to our Product Development team. It helps us improve the features of the program.

1. Go to the Gear located at the top.
2. Under Profile, click Feedback.
3. Enter your recommendation and select Submit.
   
   

You can also utilize this link to check the status and keep you in the loop on our progress of your request: Customer Feedback for QuickBooks Online.

As always, add a comment below if you have any other questions about handling projects in QuickBooks. I'm here to help always. Take care!

I am having the same issue - my computer meets all the specs - but the app won't load. I don't understand how you all don't see the value for professional end users in having this app. Trying to work in multiple windows on a web browser is clunky, cumbersome and slow. This app makes that so much easier. Listen to your customers. 

I understand the value and importance of the QuickBooks Advanced Desktop app to your business, @bkramey.  

Seeing as your computer meets the requirements for this app to function well, yet you're still experiencing issues, I recommend contacting our support team. They have enough resources to accurately identify and address the root cause of this issue while ensuring that your information remains secure. 

Here's how: 

1. Go to the Help icon. 
2. Choose the Search tab, and select Contact US.  
3. Enter a brief description of the issue you encountered. 
4. Click Continue. 
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, you can read this article to learn more about managing the QBO app: Download and use the QuickBooks Online desktop app. 

Feel free to post here or leave a reply if you have any additional concerns. Stay safe!