Quickbooks Online Destop App suddenly not funcitoning properly

Help has arrived, @ESmith4.

Let's perform some troubleshooting to isolate the issue. Let's refresh your QuickBooks app to clear the cache and resolve any unusual performance while using it. Here's how:

1. Navigate to the Help menu. 
2. Select Reset App Data. 
3. Once done, close and re-open your QuickBook App for Mac.

When finished, open a new window from the top menu. Refer to these easy steps:

1. Go to the Window tab.
2. Click Menu Items Open New Windows.
3. Add a check on the box next to Menu Items Open New Windows.

If the same result, uninstall and reinstall the app to fix any damaged components. For the detailed steps, proceed to the How do I uninstall the app? and How do I install the app? section of this article: QuickBooks App for Windows and Mac: General support.

Also, QuickBooks offers self-help articles that will guide you to finish your tasks in no time. To start browsing, go to our QuickBooks help page at this link.

If you need further assistance in accessing your QuickBooks Online Desktop app, please leave a response below. I'm always here to help. Have a good one. 

Ok, the resetting worked for one of my computers, but neither the reset nor uninstall- reinstall worked for my laptop, same issue- continually logs me out when trying to get a second tab.

The resetting data worked on one computer, but my laptop persists even with going through uninstalling and reinstalling the app- Any other options?

Thank you for the quick response and for following the steps presented by my colleague above to isolate the issue, @ESmith4.

I'll point you on the right track. This way, you can utilize multiple tabs on your QuickBooks Online Desktop App as soon as possible. But before I hand you over, let share some details about the application not functioning well. 

Make sure that the other computer meets the system requirements and operating systems to avoid getting the same issues. 

Here are the lists: 

• Mac OS X 10.11 (El Capitan)
• Mac OS X 10.10 (Yosemite)
• Mac OS X 10.9 (Mavericks)
• 2.4 GHz
• 4 GB of RAM
• Support for Streaming SIMD Extensions 2 (SSE2) instruction set or higher
• 1 GB
• Solid State Drive (SSD): SSD may speed up the performance

Once confirmed and the issue keeps going, I'd recommend contacting our Technical Support. They have high-level tools to check your QBO app and create an investigation if needed. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Please call them within business hours to ensure we cater to your concern quickly. 

Furthermore, I've appended some articles about how QuickBooks stay signed in Mac, connecting, syncing, and topics. 

• Connect products and apps

• The QuickBooks app for Mac is here

Notify me if you have further questions or how the call goes. I'm continuously here, eager to assist. Be safe. 

Apparently QB solution is to just no longer offer the desktop apps.  For me, this renders the whole accounting system useless!  The functionality is gone for me and I will be moving to Intacct by Sage.  I think there needs to be a customer revolt!  They keep taking away basic functions and making the customers scramble around to figure out what direction to take next just to keep our books in order.

They have a corner on the small - med. size business model and won't heed their customer's needs.

Hi there, vision2014. Thanks for joining this thread.
 

I can certainly understand how our QuickBooks Online desktop app comes in handy to yourself and others. If your system supports it, you can continue using the program until April 20, 2021. After that date, there won't be any further updates, nor will copies be available for download. I'd recommend reviewing the details in MichelleBh's post to confirm each requirement's met.
 

You'll additionally be able to find many detailed resources about working with QuickBooks in our help article archives.
 

Please don't hesitate in sending a reply if there's any questions. Enjoy the rest of your day!

one month of MAYBE having access is not a solution.

We will be moving on as soon as possible.

I hope others do the same.

pathetic.